Wipro Technologies Walkin Interviews. The Candidates who are interested to get job in Wipro can apply the job. Selected candidates will be assigned as Associate/Senior Associate Position in Hyderabad Location. Check complete job description & Eligibility below before attending Wipro Jobs. Also, Apply the Job Application as per Before link expire.
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Job Details – Wipro Technologies Walkin Interviews
|Company Name||Wipro Technologies|
|Qualification||Any Graduate,Post Graduate|
|Job Role||Associate/Senior Associate|
|Employment Type||Permanent Job, Full Time|
Not Disclosed by Recruiter
|Industry||BPO / Call Centre / ITES|
Job Description :
* Analyze questions / queries from employees, related to various benefits and respond / assist them on their eligibility per policy.
* Monitor and own the Ticketing queue for the queries raised by the Candidates/ Hiring team and adhering the same with respect to the SLA required basis the principle of FIFO
* Receive, review, and process all relevant documentation pertaining to new hires, terminations, leave of absences, employee status changes etc within the SLA
* Participate and manage transactional activities pertaining to query resolution & follow ups on information .
Candidate support & Hiring help teams
* Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information on internal tools and applications
* Enable to build & maintain SOP’s by ensuring new learnings / scenarios are duly highlighted to the Process SMEs/ Leads to help knowledge capture on SOPs .
* Adherence to People Ops Magical Experience guidelines while responding to ticket
* Ensure policy guidelines are accurately interpreted to query and responded / actioned.
* Ensure SOP guidelines are followed accurately during query resolution
* Follow FIFO principles while monitoring the ticketing queue
* Performing Auditing checks to ensure quality of response / actions are as per agreed standards.
* Identify opportunity areas to implement new ideas to strengthen/ streamline existing processes through continuous improvement culture
* Understand & Respond to the urgency and sensitivity issue or query.
* Adhere to all time bound SLA on timelines when actioning on tickets.
Required Candidate profile
Customer Orientation & Centricity:-
* Exceptional customer service focus, including attention to detail and producing quality results
* Strong communication with superior verbal and written skills. Experience in writing Emails & Chat is preferred
* Ability to comprehend complex and variable Customer Queries
* Ability to summarize the situation and be able to articulate the response on the Query received
* Takes end-to-end Ownership and accountability of Customer Issues for resolution
* Ability to gauge the Customer’s sentiments & emotions
* Typing Proficiency
* Industry specific HR Tools & Applications
-HR Help desk / Employee services
-Email/ Chat based
-Call center / voice support industry
-Hospitality and Airline industry
-B tech profile but working would be considered
**Workday Experience preferred
**Benefits Experience preferred
Walkin Date : 14th to 21st Feb 2020
Time : 11.00 AM -1.00 PM
Venue Details :
Wipro Gate :-2,
Opp to Microsoft,
Gachibowli, Hyderabad- 500032
Company Profile : Wipro Ltd is a global information technology, consulting and outsourcing company with 145,000 employees serving over 900 clients in 61 countries. The company posted revenues of $6.9 billion for the financial year ended Mar 31, 2013. Wipro helps customers to do business better leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and a vertically aligned business model. Our 55+ dedicated emerging technologies ‘Centers of Excellence’ enable us to harness the latest technology for delivering business capability to our clients.
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