Company Name: 3i Infotech
Job Role: Process Associate
Experience: 0 – 5 Years
Qualification: 12th, Any Graduate
Job Type: Full Time
Job Location: Mumbai, Navi Mumbai
Salary: Best in Industry
Job Description:
- Job Title: Associate Job Grade: G1 & G2
- Domain/Function: Operations Reporting to: Team Leader
- Male Candidates Required
- Experience level Fresher, candidates with a minimum of 1 year of experience in customer service roles, preferably in financial or exchange services. Skill level Expert
- Location: Any Location Position Type: Full-time Job Description
Role and Responsibilities:
- Handle inbound customer queries related to remittances, currency exchange, bill payments, and other financial services offered by the Exchange.
- Provide accurate and up-to-date information regarding products, services, and regulatory requirements.
- Effectively resolve customer issues or complaints while maintaining compliance with Company and Bank guidelines.
- Ensure that all interactions are logged accurately in the system, with proper documentation of customer details.
- Strive to deliver a high level of customer satisfaction by addressing inquiries with clarity and professionalism.
- Meet performance targets such as call handling time, customer satisfaction, and first-call
resolution. - Manage customer inquiries and requests via email by responding promptly and professionally to customer emails, ensuring accuracy, clarity, and adherence to company policies.
- Maintain detailed records of all email interactions to ensure timely follow-up and issue resolution.
- Stay updated on regulatory changes and internal policy updates relevant to the financial and exchange services.
Skills and Qualifications:
- Education: Graduate or Undergraduate in any stream.
- Experience: Fresher can also apply with Good Comm. skill
- Language Proficiency:
- Fluency in English.
- Excellent communication skills in both languages, with proficiency at a V3.5 level or higher.
- Excellent written communication in English.
- Customer Service Skills: Strong problem-solving abilities, and an empathetic approach to customer interactions.
- Ability to handle pressure and manage high volumes of calls efficiently.
- Regulatory Knowledge: Familiarity with regulations and procedures set by the Central Bank of UAE is an advantage but not mandatory.
- Additional Requirements: Shift Timings:
- Rotational shifts, including night shifts, to meet the operational needs.
- Week Offs: Rotational, based on business and team requirements.
- Work Environment: Dynamic and fast-paced, requiring adaptability and a focus on compliance.
Contact Details:
8652419133
rehman.sayyed@3i-infotechbpo.com
Walk-in Details:
Walk-in Date: 22nd to 26th May 2025
Time: 11.00 AM to 3.00 PM
Venue Details:
3i Infotech Ltd,
Tower # 5, 4th Floor,
International Infotech Park,
above Vashi Railway station, Vashi,
Navi Mumbai – 400 703.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
