Company Name: 3i Infotech
Job Role: Process Associate
Experience: 0 – 5 Years
Qualification: 12th, Any Graduate
Job Type: Full Time
Job Location: Mumbai, Navi Mumbai
Salary: Best in Industry
Job Description:
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- Job Title: Associate Job Grade: G1 & G2
- Domain/Function: Operations Reporting to: Team Leader
- Male Candidates Required
- Experience level Fresher, candidates with a minimum of 1 year of experience in customer service roles, preferably in financial or exchange services. Skill level Expert
- Location: Any Location Position Type: Full-time Job Description
Role and Responsibilities:
- Handle inbound customer queries related to remittances, currency exchange, bill payments, and other financial services offered by the Exchange.
- Provide accurate and up-to-date information regarding products, services, and regulatory requirements.
- Effectively resolve customer issues or complaints while maintaining compliance with Company and Bank guidelines.
- Ensure that all interactions are logged accurately in the system, with proper documentation of customer details.
- Strive to deliver a high level of customer satisfaction by addressing inquiries with clarity and professionalism.
- Meet performance targets such as call handling time, customer satisfaction, and first-call
resolution. - Manage customer inquiries and requests via email by responding promptly and professionally to customer emails, ensuring accuracy, clarity, and adherence to company policies.
- Maintain detailed records of all email interactions to ensure timely follow-up and issue resolution.
- Stay updated on regulatory changes and internal policy updates relevant to the financial and exchange services.
Skills and Qualifications:
- Education: Graduate or Undergraduate in any stream.
- Experience: Fresher can also apply with Good Comm. skill
- Language Proficiency:
- Fluency in English.
- Excellent communication skills in both languages, with proficiency at a V3.5 level or higher.
- Excellent written communication in English.
- Customer Service Skills: Strong problem-solving abilities, and an empathetic approach to customer interactions.
- Ability to handle pressure and manage high volumes of calls efficiently.
- Regulatory Knowledge: Familiarity with regulations and procedures set by the Central Bank of UAE is an advantage but not mandatory.
- Additional Requirements: Shift Timings:
- Rotational shifts, including night shifts, to meet the operational needs.
- Week Offs: Rotational, based on business and team requirements.
- Work Environment: Dynamic and fast-paced, requiring adaptability and a focus on compliance.
Contact Details:
8652419133
rehman.sayyed@3i-infotechbpo.com
Walk-in Details:
Walk-in Date: 22nd to 26th May 2025
Time: 11.00 AM to 3.00 PM
Venue Details:
3i Infotech Ltd,
Tower # 5, 4th Floor,
International Infotech Park,
above Vashi Railway station, Vashi,
Navi Mumbai – 400 703.
Hot Openings:
