Company Name: Infosys
Job Role: Customer Success – Other
Experience: 1 – 2 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Best in Industry
Job Description:
Must adhere to and non-negotiables:
- Talents should have graduation completion certificate and mark sheets for onboarding.
- Excellent in verbal and written communication
- Need to complete specific and dedicated training programs set by the client.
- Should be comfortable with 24*7, shifts
- 100% WFO, no hybrid
- Comfortable to work in Voice process
Roles and responsibilities:
- Ability to effectively listen and respond appropriately, probe and position to create a dialogue with the customer to build a positive experience
- Ability to empathize and relate to customers
- Prioritize the customer’s needs and concerns throughout the call
- Can structure a call in an organized, efficient, and professional manner which is easy to understand by the customer.
- Ability to present oneself as positive, polite, and professional throughout the call.
- Basic knowledge and understanding of overall client process.
- Identifies routine customer needs/problems and determines solutions/options to resolve problems using current workflow.
- Interface effectively and professionally with all levels of management both internally and externally
- Must be able to adapt drastically to schedule changes to meet operational demands.
- Must be willing to work independently with minimal supervision and be assigned to multiple sites onshore or offshore.
- Demonstrates professionalism and integrity at all times.
Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Walk-in Details:
Walk-in Date: 27th to 29th November 2024
Time: 10.00 AM – 1.00 PM
Venue Details:
Infosys STP- Office no 5,
6-963/2 Madhava Reddy colony,
ISB road, Gachibowli,
Hyderabad. pin code- 500032.
Building number – 4,
1st floor Aryabhata conference room.
Hot Openings:
