Company Name: Axis Bank
Job Role: Phone Banking Officer
Experience: 0 – 3 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Best in Industry
Job Description:
The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.
Responsibilities:
- Be the best for our customers by
- Displaying complete onus to customers queries / problems- Delivering service with requisite courtesy and accuracy – Adhering to product and process requirements, with nil errors- Escalating customer issues to the right internal stakeholders- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
- Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines- Achieving Call Quality targets- Resolving customer queries at the first instance of contact, with minimum call handling time
- Cross-sell / upsell set products like – Loans and mortgages- Priority / elite accounts Qualifications : Optimal qualification for success on the job is:
- Graduate or Post graduate from a recognized institution.
- 0 – 2 years relevant role in voice customer service.
Role Proficiencies : For successful execution of the job, the candidate should possess the following:
- Proficiency in systems related to Banking transactions and services.
- Good communication skills in both English and local language.
- Excellent lead generation and conversion skill.
- Ability to handle pressure and meet deadlines.
- Ability to successfully work as a part of a team.
- High sales orientation to meet the sales targets consistently.
- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
Kindly drop a line of confirmation about your availability and carry your updated resume at the time of interview and be in formals.
Walk-in Details:
Walk-in Date: 18th to 20th December 2024
Time: 9.30 AM – 5.30 PM
Venue Details:
Axis Bank Ltd.,
Parle G factory,
VS Khandekar Rd,
Navpada, Vile Parle East,
Mumbai, Maharashtra 400057.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
