TELUS International Walk-in Interviews – Career Interviews for Freshers in TELUS International

Company Name: TELUS International

Job Role: Customer Success Associate

Experience: 1 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Noida, Delhi / NCR

Salary: Rs.3,45,000/-

Job Description:

Roles & Responsibilities:

• Performing inbound calls from wire transfer customers and agents.
• Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Required Candidate Profile:

• Educational Qualification: Any Graduate
• Work Experience : Minimum 6 months of experience in BFSI domain(International BPO Voice Only)
• Excellent communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.

Perks and Benefits:

• Salary Range- Upto 3.45LPA.
• Medicare Facility(free online consultation with Doc)
• Working Model : 24*7 (work from Office)
• Location : Noida Sector 135
• Free pick up and drop facility will be provided within 35 Kms range.

Walk-in Details:

Walk-in Date: 18th to 20th December 2024

Time: 12.00 PM – 4.00 PM

Venue Details:

Telus International,
UG Floor, Tower 6,
Sector-135,
Noida ,UP-201304.