Company Name: Cognizant
Job Role: Technical Lead
Experience: No Prior Experience Required
Qualification: Any Graduates
Job Type: Full Time
Job Location: Pune
Job Description:
Responsibilities of the Candidate:
- Respond to Security and Patch Management incidents logged in the incident management system to ensure resolution within SLA.
- Provide help and support to team members while ensuring customer satisfaction through proactive updates, frequent communication, and escalation when necessary.
- Monitor incident progress, resolve issues, and ensure implemented solutions are documented thoroughly.
- Perform scheduled patching and application deployment tasks (daily, weekly, and monthly).
- Assist team members, service teams, and customers as needed.
- Escalate service issues to the Head of Service Delivery/Technical Lead and problem issues to Problem and Incident Management teams.
- Act as a role model by demonstrating technical competence, teamwork, and facilitation of learning.
- Proactively maintain and enhance knowledge, skills, and experience through client interaction, industry resources, and formalized training.
Requirements:
- Technical Expertise: Proficiency in SCCM (System Center Configuration Manager) administration, patch management, and application deployment.
- Problem-Solving Skills: Ability to monitor, diagnose, and resolve technical incidents while meeting SLA requirements.
- Documentation: Strong skills in creating and maintaining detailed documentation for implemented solutions.
- Communication Skills: Excellent verbal and written communication to keep customers and stakeholders informed proactively.
- Team Collaboration: Ability to work effectively with team members, service teams, and customers, providing support and sharing knowledge.
- Escalation Management: Experience in escalating issues appropriately and following up with Problem and Incident Management processes.
- Continuous Learning: Commitment to growing technical skills and staying updated on industry trends and practices.
- Work Experience: Prior experience in IT service delivery and SCCM operations is preferred.
| Cognizant Recruitment For Freshers Apply Link: | Apply Here |
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
