Company Name: Tech Mahindra
Job Role: Customer Support Associate
Experience: 0 – 5 Years
Qualification: 12th, Any Graduate
Job Type: Full Time
Job Location: Pune
Salary: Rs.3,00,000/- to Rs.5,00,000/-
Job Description:
- Provide customer support via phone calls for international customers, in English languages. Resolving customer queries and requests.
- Manage customer expectations and ensure customer satisfaction.
- Document customer interactions for review and follow-up. Utilize computing and technical expertise to respond to customer inquiries.
- Regularly review customer feedback and take measures to improve customer service.
- Inform customers on the steps to follow to exploit services of the company.
Job Brief:
- Handle customers problems, enquires, and complaints in a professional and timely manner. Provide support to customers in multiple languages via phone, email, or chat.
- Recognize and refer potential complaints that require support from supervisors.
- Ensure that customer queries are addressed in a timely and accurate manner.
- Regularly update customer database with accurate information.
Qualification and Experience:
- Any Graduate Fresher.
- 12th pass with at least 6 months of experience in BPO (customer service).
Shift and Allowances:
- 5 Days working, 2 days rotational week off- US rotational Graveyard shifts, split week off.
- 9.5 Hours shift (including 1 hr break).
- Looking for immediate joiners- Who can join us in 1 day
- Both side cab service if address is covered in our transport boundary (500 INR Per Month from salary, 200 INR Professional Tax from salary)
- Age Limit 40 Yrs old max
- Work Location; Commerzone IT Park, Yerwada, Pune
Interview Round:
- HR Round
- OPS Round
- Pearson Voice Versant ( Score 60)
Share your cv on:
SJ00959302@TECHMAHINDRA.COM
Note* While sharing your cv Subject should be ” Customer support associate- Yerwada Location”
Walk-in Details:
Walk-in Date: 23rd to 27th December 2024
Time: 9.30 AM – 3.00 PM
Venue Details:
Tech Mahindra,
hinjewadi phase 3,
pune.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
