Company Name: Cognizant
Job Role: Customer support / Non Voice
Experience: 4 – 7 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Hyderabad
Salary: Best in Industry
Job Description:
- 3+ years experience in healthcare domain RCM background (PP/Charge entry/Eligibility/Billing/ AR caller) with excellent communication is mandatory
The Quality Associate is responsible for monitoring, evaluating, and Enabling improvement of the quality of caller interactions within the call center. This includes reviewing calls, providing agent feedback, and ensuring adherence to company policies and compliance requirements. The Quality Associate plays a key role in driving continuous improvement by identifying training needs and recommending process enhancements to deliver an exceptional patient experience. Feedback & Coaching
- Provide detailed feedback and actionable insights to agents based on call evaluations, focusing on areas of improvement and best practices.
- Collaborate with the training team to recommend coaching sessions or refresher courses for agents needing improvement.
Should be ready to work in night shift
Mandatory Documents:
- 2 copies of resume
- 1 Govt. ID proof (Aadhar/PAN/Voter ID)
Interested candidates kindly walk-In to the below venue.
Walk-in Details:
Walk-in Date: 26th December 2024
Time: 10.00 AM – 1.00 PM
Venue Details:
Building 12A,
Raheja Mindspace,
Hitech city, Hyderabad.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
