Company Name: TCS
Job Role: Customer Service – Process Associate
Experience: 2 – 5 Years
Qualification: Any Graduate / Post Graduate
Job Type: Full Time
Job Location: Kolkata
Salary: Best in Industry
Job Description:
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- Ensure successful customer support through resolution of back-office tasks
- Understanding of utilities and associated market participants
- The results of the analysis can be used to design targeted marketing campaigns, for example:
- Billing & Debt Explanation Handle all billing/metering queries
- Retention: Retaining existing customers (antonym: customer attrition)
- Information: Providing timely and regular information to customers
Other examples of the applications of analyses include:
- Evaluating and improving customer satisfaction
- Risk assessment and management
- Data collection and analysis are viewed as a continuing and iterative process. Ideally, business decisions are refined over time, based on feedback from earlier analyses and decisions.
- Identify factors important to clients.
- Handle customer complaints.
- Ensure customer-based quality parameters are measured and tracked.
- Manage Vulnerable/Priority customer tasks/processes in the realm of the process.
- Assess customer credit and debt profile
- Ensure privacy is for the customer related information / assets.
Person Specification:
- Knowledge/Experience: To be able to perform the following functions:
- Providing excellent customer service and resolving all-in-scope exceptions at one go.
- Should be able to read & comprehend customer requests & any customer system interaction notes.
- High Customer yield & influence overall customer experience
Competencies/Skills:
- Strong Analytical Skills
- Good Listening Skills
- Excellent Math Skill
- Multi-Tasking
- Flexible (Willingness to work in night shift)
- Experience on Microsoft Office Suite
- Stable profile with previous organizations
- Eye for detail
EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.
- Step 1: Visit https://ibegin.tcs.com/iBegin/
- Step 2: Click to login.
- Step 3: Click New user (Register with us).
- Step 4: Select “BPO” in areas of interest and complete the registration (Fill the details).
- Step 5: Once completed, your EP ID would be generated which starts from EP2024CNXXXX.
- Step 6: You will receive the EP ID on your personal e-mail ID.
Walk-in Details:
Walk-in Date: 3rd January 2025
Time: 10.00 AM – 12.30 PM
Venue Details:
TATA CONSULTANCY SERVICES,
Gitanjali Park,
Street Number 368,
Action Area 2F, New Town,
Kolkata, West Bengal, 700135.
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