Company Name: TCS
Job Role: Customer Service – Process Associate
Experience: 2 – 5 Years
Qualification: Any Graduate / Post Graduate
Job Type: Full Time
Job Location: Kolkata
Salary: Best in Industry
Job Description:
- Ensure successful customer support through resolution of back-office tasks
- Understanding of utilities and associated market participants
- The results of the analysis can be used to design targeted marketing campaigns, for example:
- Billing & Debt Explanation Handle all billing/metering queries
- Retention: Retaining existing customers (antonym: customer attrition)
- Information: Providing timely and regular information to customers
Other examples of the applications of analyses include:
- Evaluating and improving customer satisfaction
- Risk assessment and management
- Data collection and analysis are viewed as a continuing and iterative process. Ideally, business decisions are refined over time, based on feedback from earlier analyses and decisions.
- Identify factors important to clients.
- Handle customer complaints.
- Ensure customer-based quality parameters are measured and tracked.
- Manage Vulnerable/Priority customer tasks/processes in the realm of the process.
- Assess customer credit and debt profile
- Ensure privacy is for the customer related information / assets.
Person Specification:
- Knowledge/Experience: To be able to perform the following functions:
- Providing excellent customer service and resolving all-in-scope exceptions at one go.
- Should be able to read & comprehend customer requests & any customer system interaction notes.
- High Customer yield & influence overall customer experience
Competencies/Skills:
- Strong Analytical Skills
- Good Listening Skills
- Excellent Math Skill
- Multi-Tasking
- Flexible (Willingness to work in night shift)
- Experience on Microsoft Office Suite
- Stable profile with previous organizations
- Eye for detail
EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.
- Step 1: Visit https://ibegin.tcs.com/iBegin/
- Step 2: Click to login.
- Step 3: Click New user (Register with us).
- Step 4: Select “BPO” in areas of interest and complete the registration (Fill the details).
- Step 5: Once completed, your EP ID would be generated which starts from EP2024CNXXXX.
- Step 6: You will receive the EP ID on your personal e-mail ID.
Walk-in Details:
Walk-in Date: 3rd January 2025
Time: 10.00 AM – 12.30 PM
Venue Details:
TATA CONSULTANCY SERVICES,
Gitanjali Park,
Street Number 368,
Action Area 2F, New Town,
Kolkata, West Bengal, 700135.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
