Company Name: TATA Communications
Job Role: Jr Customer Service Executive
Experience: 0 Years
Qualification: BE/B.Tech
Job Type: Full Time
Job Location: Ambattur, Chennai
Salary: Best in Industry
Job Description:
- Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
Responsibilities
- Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
- Conduct change management, turnup and migrations requests
- Standard testing and troubleshooting of installs/activation post Provisioning.
- Validate wiring connections & schedule dispatches with field operations.
- Regularly participates in important projects or activities as a full contributing team member.
- Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s
- Perform escalation management, wherever necessary and in case project is in jeopardy.
Minimum qualification & experience
- Relevant experience in network infrastructure project management and on field experience
Desired Skill sets
- Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
- Knowledge in switch and router configuration
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 20th & 21st January 2025
Time: 12.00 PM – 4.00 PM
Venue Details:
Karuna Conquest IT Park,
Sai Nagar,
Ambattur Industrial Estate,
Chennai, Tamil Nadu 600058.
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