Company Name: Wipro
Job Role: Customer Service
Experience: 0 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Thane, Navi Mumbai
Salary: Rs.1,00,000/- to Rs.3,50,000/-
Job Description:
PRINCIPAL RESPONSIBILITIES:
- Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
- Understand customer queries received through calls and act accordingly.
- Maintain a healthy and clean work environment & adhere to company policies and procedure.
- Continuous up gradation of process knowledge as required
CRITICAL SKILLS REQUIRED
- Excellent communication skills.
- Comprehension – Ability to clearly understand the problem statement
- Composition: – Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
- Voice & Accent: – Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
- Strong customer service focus: – – Ability to empathize with the customer – Prioritizing customer needs
Desired Skills:
- Self-Discipline
- Learning and decision making
- Patience and action oriented
- Technical skills: Basic Working knowledge of Computer &
- Knowledge of desktop computer system
CANDIDATE SPECIFICATION
- Must have
- Graduate / Undergraduate can apply (Not Eligible – MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).
- Comprehension skills to understand & communicate with all customers effectively.
Telephone etiquettes. - Good to have
- Worked in Airlines Industry/ (reservation & ticketing)
- IATA certified/Trained on foundation/consultant course (Airlines business)
- Work on track & trace ( for logistic business)
- Experience of 0-3 years desirable.
- Experience in international call center will be an advantage.
- Hospitality industry candidates from e.g. hotels, supply chain industry or any other service industry.
- Experience of Air travel would be desired.
- Knowledge of Western culture would be an added advantage. (USA/UK culture)
Donts - Poor grammar and Windows Skills
- Issues with comprehending & communicating effectively with the customer.
- Not Eligible – MBA, BTech, BCA, Bsc IT & CS, BE., MTech, MCA, CA
Important notes:
- 5 days working and any 2 week offs.
- Should be flexible in 24*7 shifts.
- Should be within Transport Boundary.
- IATA certification or Experience in airline ticketing would be an added advantage.
- Job location: Kensington – Airoli, Mumbai.
- WFO
- Immediate joiners preferred.
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 3rd to 12th Feb 2025
Time: 9.30 AM – 5.30 PM
Interview Address:
Wipro Ltd,
Plot No. 3, Airoli,
opp. Airoli Station Main Road,
Kalwa, Navi Mumbai, 400708.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
