Company Name: Wipro
Job Role: Customer Service
Experience: 0 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Thane, Navi Mumbai
Salary: Rs.1,00,000/- to Rs.3,50,000/-
Job Description:
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PRINCIPAL RESPONSIBILITIES:
- Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
- Understand customer queries received through calls and act accordingly.
- Maintain a healthy and clean work environment & adhere to company policies and procedure.
- Continuous up gradation of process knowledge as required
CRITICAL SKILLS REQUIRED
- Excellent communication skills.
- Comprehension – Ability to clearly understand the problem statement
- Composition: – Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
- Voice & Accent: – Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
- Strong customer service focus: – – Ability to empathize with the customer – Prioritizing customer needs
Desired Skills:
- Self-Discipline
- Learning and decision making
- Patience and action oriented
- Technical skills: Basic Working knowledge of Computer &
- Knowledge of desktop computer system
CANDIDATE SPECIFICATION
- Must have
- Graduate / Undergraduate can apply (Not Eligible – MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).
- Comprehension skills to understand & communicate with all customers effectively.
Telephone etiquettes. - Good to have
- Worked in Airlines Industry/ (reservation & ticketing)
- IATA certified/Trained on foundation/consultant course (Airlines business)
- Work on track & trace ( for logistic business)
- Experience of 0-3 years desirable.
- Experience in international call center will be an advantage.
- Hospitality industry candidates from e.g. hotels, supply chain industry or any other service industry.
- Experience of Air travel would be desired.
- Knowledge of Western culture would be an added advantage. (USA/UK culture)
Donts - Poor grammar and Windows Skills
- Issues with comprehending & communicating effectively with the customer.
- Not Eligible – MBA, BTech, BCA, Bsc IT & CS, BE., MTech, MCA, CA
Important notes:
- 5 days working and any 2 week offs.
- Should be flexible in 24*7 shifts.
- Should be within Transport Boundary.
- IATA certification or Experience in airline ticketing would be an added advantage.
- Job location: Kensington – Airoli, Mumbai.
- WFO
- Immediate joiners preferred.
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 3rd to 12th Feb 2025
Time: 9.30 AM – 5.30 PM
Interview Address:
Wipro Ltd,
Plot No. 3, Airoli,
opp. Airoli Station Main Road,
Kalwa, Navi Mumbai, 400708.
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