Company Name: IndusInd Bank
Job Role: Officer
Experience: 4 – 9 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Rs.5,00,000/- to Rs.10,00,000/-
Job Description:
To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank.
Job Description:
- Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman
- Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO ids are meticulously recorded in CRM software and followed for closure with branches and other departments
- Ensure complaints are resolved within the TAT specified
- Tracking of complaints through CRM / daily MIS with the concern units
- Referring the complaints to Internal Ombudsman wherever required.
- Ensure proper liaison with all BO offices.
Preferred Skill Set
- Educational / Professional Qualification Graduation/MBA (Preferred)Technical Knowledge
- Thorough understanding of Banking Operations, Good working knowledge of Finacle, Excel and Complaint Management System.
- Work Experience (in yrs)Minimum of 3-5 years of experience in handling branch operations at authorizer/ Supervisor level or in complaints management.
Walk-in Details:
Walk-in Date: 3rd to 12th March 2025
Time: 10.00 AM – 5.00 PM
Venue Details:
IndusInd Bank Ltd,
Solitaire Corporate Park,
Guru Hargovindji Marg,
Building No. 8, 3rd floor,
Andheri Kurla Road, Andheri (E),
Mumbai – 400093.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
