Company Name: Firstsource
Job Role: Customer Service Associate
Experience: 1 – 2 Years
Qualification: BA, B.Com, BBA/BMS
Job Type: Full Time
Job Location: Hyderabad
Salary: Rs.3,00,000/- to Rs.3,50,000/-
Job Description:
A customer support agent in this role responds to customer queries over the phone and provide support and resolution to existing/new queries on services provided by the client.
The agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer inquiries coming from across the world, not just India.
Minimum eligibility:
- Education: Graduate – No BTech, BE & Master’s Freshers
- Experience: 1 Year Minimum (International Voice process)
- Shifts: Rotational
Roles and responsibilities:
- Manage large amounts of incoming phone calls from the customers across the globe
- Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Escalate customer service issues, if required
- Clear Communication – during all conversations with customers over the phone, use English that delivers information and solutions in an easy manner as customers will be calling from the across the world
- Teamwork consistently works together, trust in each other, engage in constructive conversations for the good of the group
Note: Interested candidates can get their resumes and meet HR Riddhi
Walk-in Details:
Walk-in Date: 17th to 18th April 2025
Time: 12.00 AM – 3.00 PM
Venue Details:
Firstsource Solutions Limited,
1st Floor, BSR Tech Park,
Near Wipro Circle,
Nanakramguda Financial District,
Hyderabad – 500008.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
