Genpact Video Call Interviews for Freshers as Associate Positions – BPO Job Interviews

Company Name: Genpact

Job Role: Voice Process Associate

Experience: 0 – 1 Years

Qualification: B.Com, M.Com, MBA/PGDM, BBA/BMS

Job Type: Full Time

Job Location: Hyderabad

Salary: Best in Industry

Job Description:

• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Respond to email /phone queries on disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to supervise and supervise the past dues
• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a standout colleague to process any ADHOC request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
• Raise problems to senior staff members and or management as appropriate.

Required Skills:

• Commerce Graduate
• Excellent Communication Skills (verbal and written)
• Accounting Knowledge

Minimum Qualifications

• Good customer handling skills
• High Energy level
• Effective probing skills and analyzing / understanding skills

Walk-in Details:

Walk-in Date: 23rd April 2025

Time: 11.30 AM to 1.00 PM

Venue Details:

MS Teams Meeting ID: 416 690 042 807 7

MS Teams Passcode: ma69gL2c