Company Name: Sutherland
Job Role: Voice Process Associate
Experience: 0 Years
Qualification: 12th / Any Graduates
Job Type: Full Time
Job Location: Navi Mumbai
Salary: Rs.2,75,000/- to Rs.4,00,000/-
Job Description:
A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.
Roles and Responsibilities
- Listening to customers’ concerns and handling complaints and returns.
- Giving detailed explanations of services or products.
- Working with a sales team to create better methods to address customer complaints.
- Reviewing customer accounts and transactions while resolving issues.
- Good English communication is Must.
Qualifications & Details
- Graduation/HSC
- Excellent Communication Skills
- International BPO Experience is preferred
- Fresher/Experienced Can apply
- Immediate Joiners preferred
- Rotational Night Shifts
- Work From Office/ Home (Airoli, Navi Mumbai)
- 5 Days working
- Any 2 rotational Off
Perks and Benefits
- Cab Services are available
- You’ll develop your emotional intelligence.
- You’ll learn your product or service, inside and out.
- You’ll build transferable Skills.
- You can educate customers without selling.
- You can develop a side project.
- You’ll learn how to effectively solve problems.
For further information
Call once you reached.
Sr. HR- Sutherland
Mehjbin Khan (Mahi)
9136559570
Mehjbin.khan@sutherlandglobal.com
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 29th Apr to 4th May 2025
Time: 3.00 PM – 6.00 PM
Venue Details:
Call for further information (WhatsApp) Airoli near station, Liberty tower Sr. HR- Sutherland Mehjbin Khan 9136559570 Mehjbin.khan@sutherlandglobal.com
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
