Company Name: Nilkamal
Job Role: Customer Service Associate
Experience: 2 – 7 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Best in Industry
Job Description:
Roles and Responsibilities
- Handle customer inquiries via phone calls, emails, and chats to resolve their queries and concerns.
- Provide accurate and timely resolutions to customers’ issues related to products/services offered by the company.
- Maintain a high level of professionalism while interacting with customers, ensuring excellent customer satisfaction ratings.
- Collaborate with internal teams (e.g., sales, technical support) to resolve complex customer issues.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Desired Candidate Profile
- 2-7 years of experience in BPO/Call Centre environment handling Inbound/Outbound Voice Process/Voice Support/CSA/CSE roles.
- Excellent communication skills in English language; ability to work effectively in a fast-paced environment.
- Strong problem-solving skills with attention to detail; ability to multitask multiple conversations simultaneously.
Walk-in Details:
Walk-in Date: 12th to 17th May 2025
Time: 10.00 AM – 5.00 PM
Venue Details:
Nilkamal House,
Street No.13-14, MIDC,
Andheri (East), Mumbai – 400093.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
