Company Name: HCLTech
Job Role: Voice Process Associate
Experience: 0 Years
Qualification: 12th / Any Graduate
Job Type: Full Time
Job Location: Noida
Salary: Best in Industry
Job Description:
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Customer Service Executive Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.
Work Experience & Qualification criteria:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in US Inbound calling preferably in Banking domain
Job Description:
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
- Contact Person- Priyanka Shastri / Shivangi Sharma
- send CV at Priyanka.shastri@hcltech.com /Shivangi.sh@hcltech.com
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 22nd to 23rd May 2025
Time: 11.00 AM – 2.00 PM
Venue Details:
HCL Technologies,
A- 8 & 9, Sector 60,
Noida, Uttar Pradesh 201301.
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