Company Name: Infosys
Job Role: Process Specialist
Experience: 2 – 5 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Bangalore
Salary: Best in Industry
Key Responsibilities:
- Subject Matter Expertise: Serve as the O2C expert, providing in-depth knowledge and guidance on order lifecycle management, customer query resolution, invoicing, and escalations.
- Mentorship & Coaching: Mentor, coach, and develop the Order Management Specialists, providing regular feedback, performance assessments, and identifying areas for improvement.
- Process Leadership: Lead complex order management processes, including handling escalations, critical order modifications, and resolution of high-priority customer issues.
- Quality Assurance: Ensure aligned team members adhere to quality standards and continuously strive to exceed performance metrics related to accuracy, timeliness, and compliance.
- Escalation Management: Oversee and resolve escalated issues, ensuring minimal impact on operations and customer satisfaction.
- Stakeholder Engagement: Collaborate with cross-functional teams, including sales, finance, and logistics, to ensure alignment on order fulfillment and process improvements.
- Continuous Improvement: Identify process gaps and inefficiencies and work on strategic initiatives to enhance the order management and O2C process.
- System Proficiency: Provide expertise in using ERP and CRM systems and assist the team in effectively utilizing these tools.
- Training & Development: Lead training sessions for new and existing team members on O2C processes, system usage, and best practices.
- Performance Monitoring: Track and analyze performance metrics, ensuring the team meets or exceeds established KPIs, especially regarding quality scores and customer satisfaction.
- Shift Flexibility: Ensure continuous mentoring and leadership presence across various shifts, contributing to the smooth functioning of the 24/7 environment.
Qualifications:
- Education: Any Graduate/Postgraduate. A certification in Supply Chain Management, Business Process Management, or related fields is preferred.
- Experience: Minimum 2 to 4 years of experience in Order Management and Order-to-Cash processes, with a strong background in mentoring and leadership within a BPM environment.
- Leadership Skills: Proven experience in leading, coaching, and mentoring teams in a dynamic work environment.
- Technical Skills: Proficient in ERP/CRM tools and MS Office applications. Able to train and assist others in using these systems.
- Communication Skills: Excellent written and verbal communication skills, with experience in stakeholder management and conflict resolution.
- Problem-Solving & Analytical Skills: Strong analytical mindset, capable of resolving complex issues, improving processes, and ensuring escalation-free operations.
- Customer Focus: Demonstrated ability to maintain high levels of customer satisfaction and to mentor the team in customer service best practices.
- Attention to Detail: A sharp eye for detail and a commitment to maintaining accuracy and compliance in all aspects of order management.
- Shift Requirements: Must be flexible to work in various shifts, including night shifts, and be comfortable with a 100% work-from-office arrangement.
Key Performance Indicators:
- Team Performance: Ensure specialists meet or exceed quality metrics, with regular coaching and performance assessments.
- Escalation Resolution: Manage escalations with proactive issue resolution and expert handling of critical scenarios ensuring elimination of escalations.
- Process Optimization: Continuous improvement initiatives leading to more efficient processes and reduced errors.
- Customer Satisfaction: Maintain high levels of customer satisfaction and mentor the team to achieve the same.
Walk-in Details:
Walk-in Date: 19th November 2024
Time: 9.30 AM – 12.30 PM
Venue Details:
Infosys BPM Limited.,
#785, Ground Floor Axis Sai Jyoti,
15th Cross 100 Feet Road, Sarakki,
1st Phase. J P Nagar, Bengaluru,
Karnataka 560078
Landmark: Near Sindhoora Convention Centre.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
