Company Name: Infosys
Job Role: Technical Process Executive
Experience: 1 – 4 Years
Qualification: Any Graduates / Any Post Graduates
Job Type: Full Time
Job Location: Hyderabad
Salary: Best in Industry
Job Description:
Must adhere to and non-negotiables:
- Talents should have graduation completion certificate and mark sheets for onboarding.
- Excellent in verbal and written communication
- Need to complete specific and dedicated training programs set by the client.
- Should be comfortable with 24*7, shifts
- Preferred Qualifications: Any Graduate
General knowledge & skills:
- Knowledge of Customer care operations in technical support
- Excellent verbal and written communications
- Strong decision making and analytical ability
Technical skills
- Exp. In handling and resolving technical issues related with O365, remote support, VPN, active directory, MS teams.
- Provide technical assistance to customers via Voice
- Troubleshoot and resolve technical issues promptly.
Roles and responsibilities
- Educate customers about the products, services, and features.
- Guide users through troubleshooting steps and self-help resources.
- Create and maintain support tickets for customer interactions
- Document all interactions accurately in the CRM system
- Ensure timely follow-up and resolution of open tickets
Walk-in Details:
Walk-in Date: 22nd November 2024
Time: 10.00 AM – 1.00 PM
Venue Details:
Infosys STP- Office no 5,6-963/2 Madhava Reddy colony,
ISB road, pin code- 500032,
Gachibowli Hyderabad. Building number – 4,
1st floor Aryabhata conference room,
Landmark- Nearby ISB college.
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