Accenture is conducting a walk-in drive for Freshers/Exp as HR Operations Positions in Bangalore Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Accenture

Job Role: HR Operations

Experience: 0 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Rs.3,50,000/- to Rs.4,75,000/-

Job Description:

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing tool
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control
• Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

Nature of HR queries to be dealt with

• Provide recruitment and onboarding support to new employees
• Updating personal records (Address, Name, emergency contact details) of the employees
• Helping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.
• Helping employees obtain their verification of employment
• Helping hiring managers in the recruitment process
• Manage employee grievance queries
• Administer or change benefits, health plans, retirement plans, etc.

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills
• Typing speed 50 words per minute

Walk-in Details:

Walk-in Date: 4th August 2025

Time: 9.30 AM to 2.00 PM

Interview Address:

ACCENTURE BDC14,
Prestige Star Tech A-Block,
Kormangala Industrial Layout,
Bengaluru 560034.

Contact – NAMRATHA KS

About Accenture:

Accenture is a global professional services company offering a wide range of services, including strategy, consulting, digital, technology, and operations. They serve a diverse client base, including businesses, governments, and other organizations, helping them build digital cores, optimize operations, and drive growth. Accenture also focuses on ethical AI and responsible AI practices, helping clients leverage AI intelligently and responsibly.