ADP is conducting a walk-in drive for Freshers/Exp as Service Specialist Positions in Hyderabad Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: ADP Solutions
Job Role: Specialist
Experience: 2 – 7 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Hyderabad (Hybrid)
Salary: Best in Industry
Job Description:
We are seeking a seasoned, professional International Voice Support Executive with 2-7 years of experience to handle high-level, complex customer interactions. The ideal candidate will have a neutral or American accent, exceptional, empathetic communication skills, and a proven track record of meeting strict KPIs (CSAT, AHT, FCR) in an international voice process.
Key Responsibilities
- Customer Interaction: Handle inbound/outbound calls from [US/UK] customers, providing professional, and empathetic service.
- Problem Resolution: Resolve complex customer queries, complaints, and technical issues, acting as a point of escalation.
- Performance Metrics: Consistently meet or exceed Key Performance Indicators (KPIs) such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
- Quality & Compliance: Adhere to strict quality guidelines, compliance policies, and data security standards.
- Mentorship (Optional but common for 5yrs exp): Support team leaders in coaching new hires or assisting team members with complex scenarios.
Required Candidate Profile
- Experience: Minimum 2+ years of relevant experience in an International Voice process .
- Communication: Excellent spoken and written English
- Skills: Strong active listening, negotiation, and problem-solving abilities.
- Flexibility: Willingness to work in night shifts or 24/7 rotational shifts.
- Education: Any graduate or equivalent degree.
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 27th February 2026
Time: 2.00 PM – 4.00 PM
Venue Details:
ADP Boulevard,
Survey No. 88/AA and 88/E,
Nanakramguda Village,
Serilingampally Mandal,
Ranga Reddy District,
Hyderabad, Telangana –500008.
Contact – HR Team
About ADP:
ADP (Automatic Data Processing) is a global provider of cloud-based Human Capital Management (HCM) solutions and business process outsourcing (BPO) services. They offer a wide range of services, including payroll, HR, talent management, time and attendance, tax, and benefits administration. ADP also provides analytics and compliance expertise, and is a leader in business outsourcing.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
