American Express is conducting a walk-in drive for freshers/exp as Customer Service Representative positions in Gurugram Location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.
Company Name: American Express
Job Role: Customer Service Representative
Experience: 0 – 1 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Gurugram
Salary: Rs.3,50,000/- to Rs.5,00,000/-
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Job Description:
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Responsible for contacting customers with early-stage past due accounts to secure payments, resolve delinquencies, and prevent accounts from progressing to later stages of collections, while maintaining a positive customer experience.
Key Responsibilities:
- Contact customers via phone regarding early-stage past due accounts.
- Educate customers on outstanding balances, due dates, and payment options.
- Negotiate and set up payment arrangements when required.
- Encourage timely payments to minimize delinquency and charge-off risk.
- Identify reasons for delinquency and document accurate account notes.
- Ensure compliance with all regulatory, legal, and company policies.
- Handle customer concerns professionally and provide appropriate resolutions.
- Meet productivity, quality, and recovery targets consistently.
- Escalate complex or high-risk accounts as per internal guidelines.
Minimum Qualifications
- Bachelors degree
- Not more than 5 years of difference between highest education degree completion date and joining date
- Should not have enrolled in any prior Government Apprenticeship programs
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- A willingness to learn and adapt to new tasks and challenges
- Ability to maintain confidentiality
Preferred Qualifications
- Proficiency in basic computer applications (e.g., Microsoft Office Suite)
- Ability to work effectively in a team environment
Additional Requirements:
- Flexibility to work anytime in US hours (24*7 rotational shifts), including weekends.
- Hybrid Environment- on site expectation 3 days/week.
- Workplace Flexibility: Full time. Shift flexibility requirements.
- American Express offers a fantastic and diverse working environment.
Compliance Language
- At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Career development and training opportunities
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 25th Feb to 3rd March 2026
Time: 11.30 AM to 4.30 PM
Interview Address:
American Express,
Sec 74A, Gurugram.
Contact – Palak Sajjan ( 9990028366 )
About American Express:
American Express (Amex) is a global financial services corporation founded in 1850, renowned for its credit cards, charge cards, and travel services. Headquartered in New York, it operates a closed-loop network, serving consumers and businesses with premium, service-oriented products. Amex is famous for its “Don’t Leave Home Without It” slogan.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
