Company Name: Axis Bank

Job Role: Phone Banking Officer

Experience: 0 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Chennai

Salary: Rs.2,50,000/- to Rs.4,50,000/-

Job Description:

Shift Timing: This role is rotational shift and week offs 24/7 rotational shifts. Work hours for Women 6:30 am to 9:30 Pm rotational shifts, 2 days week off on rotational basis. Week offs Any Random 2 days off / No Fixed Consecutive Off.

Role & responsibilities

• The role exists for effectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products.
• Effectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum call handling time
• Delivering service with requisite courtesy and accuracy
• Demonstrating complete onus to customers queries / problems
• Adhering to product and process requirements with nil errors
• Escalating customer issues to the right internal stakeholders
• Ensuring process efficiency and effectiveness
• Complying to service and sales guidelines
• Achieving Call Quality targets and other key performance indicators, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.

Preferred candidate profile

• Graduate or Post-graduate from a recognized institution.
• 2- 4 years of relevant experience.
• Candidate who can join immediately are preferred.
• Freshers can apply. (Graduation – should be passed in all semesters)

For successful execution of the job, a candidate should possess the following:

Excellent English communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude, Knowledge about the Banking industry will be an added advantage.

Walk-in Details:

Walk-in Date: 7th to 9th July 2025

Time: 9.30 AM – 3.30 PM

Interview Address:

Axis Bank Ltd,
Global Infocity Park, Module 1 & 2,
10th Floor, Block ‘A’,
MGR Salai, Perungudi, Chennai-600096.

Contact – Raghu

About Axis Bank:

Axis Bank is a major Indian banking and financial services company, formerly known as UTI Bank. It was one of the first private sector banks established in India after the government opened up the banking sector. Headquartered in Mumbai, it’s the third largest private sector bank in India, offering a wide range of financial products and services to individuals and businesses.