Company Name: Axis Bank
Job Role: Customer Service Process
Experience: 1 – 6 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Mumbai
Salary: Best in Industry
Job Description:
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Key Responsibilities
- Effectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum call handling time,
- Delivering service with requisite courtesy and accuracy,
- Demonstrating complete onus to customers queries / problems,
- Adhering to product and process requirements with nil errors,
- Escalating customer issues to the right internal stakeholders,
- Ensuring process efficiency and effectiveness,
- Complying to service and sales guidelines
- Achieving Call Quality targets and other key performance indicators,
- Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.
Qualifications
- Optimal qualification for success on the job is:
- Graduate or Post graduate from a recognized institution
- 2- 5 years of relevant experience
Walk-in Details:
Walk-in Date: 20th & 21st Feb 2025
Time: 10.30 AM – 4.00 PM
Interview Address:
Ground Floor, Gate no. 2,
Parle Products Pvt Ltd,
VS Khandekar Rd., Navpada,
Vileparle East Mumbai 400057.
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