Company Name: Cars24
Job Role: Customer Success Associate
Experience: 1 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Gurugram
Salary: Rs.2,00,000/- to Rs.3,00,000/-
Job Description:
Key Responsibilities:
- Answer and manage inbound customer calls with empathy and professionalism.
- Provide first-call resolution (FCR) by addressing and resolving customer issues during the initial contact.
- Respond promptly to customer tickets and ensure follow-up as needed.
- Accurately create and document new tickets for complex issues that require further attention.
- Maintain key performance metrics such as Customer Satisfaction Score (CSAT), First Response Time (FRT), Average Handling Time (AHT), and hold time.
- Ensure accurate use of dispositions for all customer interactions.
- Collaborate with team members to maintain a high standard of service quality and efficiency.
- Uphold the CARS24 brand values and contribute to a culture of customer delight.
Who are we Looking For:
- Experience in customer service or a similar role is preferred but not required; training will be provided for passionate candidates.
- Strong communication skills with an emphasis on active listening and clear articulation.
- Problem-solving capabilities and the ability to think on your feet.
- A team-oriented attitude and a commitment to contributing positively to the company culture.
- Ability to multitask and stay organized in a fast-paced environment.
- Proficiency in using customer service tools and ticketing systems is a plus.
What We Offer:
- The chance to be part of a growing, dynamic team committed to excellence.
- Comprehensive training and onboarding to set you up for success.
- A collaborative environment where every ‘Autonaut’ is valued and heard.
- Opportunities for growth and career advancement within CARS24.
- Competitive compensation and benefits.
Walk-in Details:
Walk-in Date: 30th November 2024
Time: 10.00 AM – 3.00 PM
Venue Details:
Candor Tech space. Sector- 135,
G. Noida. Tower 6, UG floor.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
