Company Name: Cars24
Job Role: Customer Success Associate
Experience: 1 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Gurugram
Salary: Rs.2,00,000/- to Rs.3,00,000/-
Job Description:
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Key Responsibilities:
- Answer and manage inbound customer calls with empathy and professionalism.
- Provide first-call resolution (FCR) by addressing and resolving customer issues during the initial contact.
- Respond promptly to customer tickets and ensure follow-up as needed.
- Accurately create and document new tickets for complex issues that require further attention.
- Maintain key performance metrics such as Customer Satisfaction Score (CSAT), First Response Time (FRT), Average Handling Time (AHT), and hold time.
- Ensure accurate use of dispositions for all customer interactions.
- Collaborate with team members to maintain a high standard of service quality and efficiency.
- Uphold the CARS24 brand values and contribute to a culture of customer delight.
Who are we Looking For:
- Experience in customer service or a similar role is preferred but not required; training will be provided for passionate candidates.
- Strong communication skills with an emphasis on active listening and clear articulation.
- Problem-solving capabilities and the ability to think on your feet.
- A team-oriented attitude and a commitment to contributing positively to the company culture.
- Ability to multitask and stay organized in a fast-paced environment.
- Proficiency in using customer service tools and ticketing systems is a plus.
What We Offer:
- The chance to be part of a growing, dynamic team committed to excellence.
- Comprehensive training and onboarding to set you up for success.
- A collaborative environment where every ‘Autonaut’ is valued and heard.
- Opportunities for growth and career advancement within CARS24.
- Competitive compensation and benefits.
Walk-in Details:
Walk-in Date: 30th November 2024
Time: 10.00 AM – 3.00 PM
Venue Details:
Candor Tech space. Sector- 135,
G. Noida. Tower 6, UG floor.
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