Company Name: Cimet
Job Role: Quality Analyst
Experience: 1 – 6 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Jaipur
Salary: Rs.3,00,000/- to Rs.3,50,000/-
Interview Date: 25th to 30th January 2025
Job Description:
- The QA will monitor inbound and outbound call and emails responses to assess associates’ demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
- Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for call center staff.
- Provides feedback to call center team leaders and managers.
- Prepares and analyses internal and external quality reports for management staff
Preferred candidate profile
- Must have good English listening skills, excellent verbal, written, and interpersonal communication skills.
- Must have Basic Computer knowledge and be proficient with MS Office (intermediate Word, basic excel).
- Must be comfortable with early morning shifts. Solid time management skills.
- Minimum higher secondary education required, bachelor’s degree a plus.
- Coordinate and report to the management.
- Outstanding customer service skills and dedication to providing exceptional customer care. Exceptional listening and analytical skills, creative ability, and writing proficiency.
- Focus on quality and customer service. Develop and maintain Quality assurance procedures and documentation.
- Must adapt well to change and successfully set and adjust priorities as needed.
- Must be a self-motivator and self-starter.
- Ability to multitask and successfully operate in a fast-paced, team environment.
Walk-in Details:
Walk-in Date: 25th to 30th January 2025
Time: 9.30 AM – 5.30 PM
Venue Details:
301, Queens, Corner,
Amrapali Marg,
D – Block, Vaishali Nagar,
Jaipur, Rajasthan 302021.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
