Cimet Walk-in Interviews for Quality Analyst Positions – Software Jobs in Cimet

Company Name: Cimet

Job Role: Quality Analyst

Experience: 1 – 6 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Jaipur

Salary: Rs.3,00,000/- to Rs.3,50,000/-

Interview Date: 25th to 30th January 2025

Job Description:

• The QA will monitor inbound and outbound call and emails responses to assess associates’ demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
• Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Participates in customer and client listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Coordinates and facilitates call calibration sessions for call center staff.
• Provides feedback to call center team leaders and managers.
• Prepares and analyses internal and external quality reports for management staff

Preferred candidate profile

• Must have good English listening skills, excellent verbal, written, and interpersonal communication skills.
• Must have Basic Computer knowledge and be proficient with MS Office (intermediate Word, basic excel).
• Must be comfortable with early morning shifts. Solid time management skills.
• Minimum higher secondary education required, bachelor’s degree a plus.
• Coordinate and report to the management.
• Outstanding customer service skills and dedication to providing exceptional customer care. Exceptional listening and analytical skills, creative ability, and writing proficiency.
• Focus on quality and customer service. Develop and maintain Quality assurance procedures and documentation.
• Must adapt well to change and successfully set and adjust priorities as needed.
• Must be a self-motivator and self-starter.
• Ability to multitask and successfully operate in a fast-paced, team environment.

Walk-in Details:

Walk-in Date: 25th to 30th January 2025

Time: 9.30 AM – 5.30 PM

Venue Details:

301, Queens, Corner,
Amrapali Marg,
D – Block, Vaishali Nagar,
Jaipur, Rajasthan 302021.