Company Name: Cimet
Job Role: Quality Analyst
Experience: 1 – 6 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Jaipur
Salary: Rs.3,00,000/- to Rs.3,50,000/-
Interview Date: 25th to 30th January 2025
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Job Description:
- The QA will monitor inbound and outbound call and emails responses to assess associates’ demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
- Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for call center staff.
- Provides feedback to call center team leaders and managers.
- Prepares and analyses internal and external quality reports for management staff
Preferred candidate profile
- Must have good English listening skills, excellent verbal, written, and interpersonal communication skills.
- Must have Basic Computer knowledge and be proficient with MS Office (intermediate Word, basic excel).
- Must be comfortable with early morning shifts. Solid time management skills.
- Minimum higher secondary education required, bachelor’s degree a plus.
- Coordinate and report to the management.
- Outstanding customer service skills and dedication to providing exceptional customer care. Exceptional listening and analytical skills, creative ability, and writing proficiency.
- Focus on quality and customer service. Develop and maintain Quality assurance procedures and documentation.
- Must adapt well to change and successfully set and adjust priorities as needed.
- Must be a self-motivator and self-starter.
- Ability to multitask and successfully operate in a fast-paced, team environment.
Walk-in Details:
Walk-in Date: 25th to 30th January 2025
Time: 9.30 AM – 5.30 PM
Venue Details:
301, Queens, Corner,
Amrapali Marg,
D – Block, Vaishali Nagar,
Jaipur, Rajasthan 302021.
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