Friday, June 6, 2025

Cimet Walk-in Interviews for Quality Analyst Positions – Software Jobs in Cimet

Company Name: Cimet

Job Role: Quality Analyst

Experience: 1 – 6 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Jaipur

Salary: Rs.3,00,000/- to Rs.3,50,000/-

Interview Date: 25th to 30th January 2025

Job Description:

  • The QA will monitor inbound and outbound call and emails responses to assess associates’ demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
  • Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for call center staff.
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyses internal and external quality reports for management staff

Preferred candidate profile

  • Must have good English listening skills, excellent verbal, written, and interpersonal communication skills.
  • Must have Basic Computer knowledge and be proficient with MS Office (intermediate Word, basic excel).
  • Must be comfortable with early morning shifts. Solid time management skills.
  • Minimum higher secondary education required, bachelor’s degree a plus.
  • Coordinate and report to the management.
  • Outstanding customer service skills and dedication to providing exceptional customer care. Exceptional listening and analytical skills, creative ability, and writing proficiency.
  • Focus on quality and customer service. Develop and maintain Quality assurance procedures and documentation.
  • Must adapt well to change and successfully set and adjust priorities as needed.
  • Must be a self-motivator and self-starter.
  • Ability to multitask and successfully operate in a fast-paced, team environment.

Walk-in Details:

Walk-in Date: 25th to 30th January 2025

Time: 9.30 AM – 5.30 PM

Venue Details:

301, Queens, Corner,
Amrapali Marg,
D – Block, Vaishali Nagar,
Jaipur, Rajasthan 302021.

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