Thursday, August 7, 2025

Cognizant Walk-in Drive for Graduates as Technical Support Associate Positions

Company Name: Cognizant

Job Role: Technical Support Associate

Experience: 1 – 4 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Hyderabad

Salary: Best in Industry

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Job Description:

Key Responsibilities:

  • Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
  • Maintain response and resolution speed as defined by SLOs.
  • Keep high customer satisfaction scores and follow quality standards in 90% of cases.
  • Use existing knowledge base to provide a customer facing root cause assessment.
  • Provide customer facing bug progress summary using available tools and platforms.
  • Handle escalations raised by customers and partners.
  • Handle consults from the lower tier to assist in case resolution.
  • Flexibility to work across multiple rotational shifts/night shifts
  • Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Education Requirements:

Bachelor’s Degree in Science / Technology / Engineering / Mathematics / Computer Science /Computer Applications / Information Technology

Key Skills and Experience:

  • 3-4 years of call center customer care experience, preferably in a technical environment.
  • Strong awareness on GCP/G Suite products and features Experience in working in a customer centric operation resolving technical or operational issues.
  • Strong troubleshooting and diagnosis skills in a technical environment.
  • Strong sense of business ownership, personable accountability, and customer focus.
  • Works well independently and cross functionally with other teams.
  • Drive to go beyond just solving the issue, find the root cause and propose preventative steps.
  • Ability to understand processes and how different pieces of a large process puzzle fit together.
  • Determination to continuously work to achieve team KPIs which often change.
  • Capacity to research using internal knowledge bases and documentation.
  • Aptitude to think critically and work through ambiguity.
  • Flexible enough to work under different work environments Experience with technical writing and version control a plus.

Apply Mode: Walk-in

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Walk-in Details:

Walk-in Date: 25th June 2025

Time: 10.30 AM to 1.00 PM

Interview Address:

Building 12A 1st Floor,
Raheja Mindspace IT Park,
Mindspace Madhapur Rd, HITEC City,
Hyderabad- 500081.

Contact – Rehmat, Kesav, Saqlain

About Cognizant:

Cognizant Technology Solutions is a leading global IT services and consulting firm headquartered in Teaneck, New Jersey, USA. Originally founded in 1994 in Chennai, India, as an in-house technology unit of Dun & Bradstreet, it became an independent entity in 1996 and went public in 1998. The company is listed on NASDAQ under the ticker symbol CTSH and is a component of the NASDAQ-100 and S&P 500 indices .

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Tips for Attending Walk-In Interviews

Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.

1. Do Your Homework

Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.

2. Dress Professionally

Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.

3. Carry All Necessary Documents

  • Updated Resume (Multiple Copies)
  • Passport Size Photographs
  • Educational Certificates
  • Experience Letters (if any)
  • Valid ID Proof

4. Be Punctual

Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.

5. Practice Your Pitch

Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.

6. Stay Confident & Courteous

Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.

7. Follow Up

If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.

By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!

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