Company Name: Cognizant
Job Role: Process Specialist
Experience: 3 – 8 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Hyderabad, Bangalore, Chennai, Noida
Salary: Best in Industry
Job Description:
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- End-to-end ownership of the team
- Manage efficiency & effectiveness of the given team
- Ensure the team meets the defined contractual SLA targets
- Evaluate operators’ performance by assigning quality ratings and provide feedback on errors
- Conduct and coordinate push-back discussions with QCers
- Calculate and publish daily reports review effectiveness and drive governance
- Generate and report insights by performing basic and advanced data analysis
- Perform RCAs and deep dive analysis on repeating/high severity issues
- Contribute to process/product improvement initiatives and work on implementing solutions
- Providing floor support and sharing best practices on product, processes and policy
- Ensure smooth policy rollouts and conduct refreshers
- Be proactive in identifying the training needs of the labelers in the team
- Team and Client Management
- This role requires flexible shifts and 24/7 coverage(including night shifts and public holidays)
Walk-in Details:
Walk-in Date: 2nd April 2025
Time: 9.30 AM – 12.30 PM
Venue Details:
Cognizant office,
Ground floor, ISC-1,
Nanakramguda,
Financial district,
Hyderabad.
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