Company Name: Cognizant

Job Role: Analyst

Experience: No Experience Required

Qualification: Any Graduates

Job Type: Full Time

Job Location: Work From Home

Salary: Best in Industry

Job Description:

Responsibilities of the Candidate:

• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct concise and accurate written response
• Work successfully in a team environment as well as independently
• Ability to use a desktop computer system
• Familiarity with Windows Microsoft Office & Browsing Internet resources
• Excellent typing skills
• Excellent customer service skills including maintaining focus on the customer issue in a fast-paced environment
• Demonstrates ownership to resolve challenging customer issues escalating when necessary

Requirements:

• Ability to work overtime as required by business
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Flexible with the working schedule may be expected to work weekends holidays and events
• Resolving Technical complex queries
• Escalation channel to drive solution of B2B queries
• Eetect and track App defects and inconsistencies
• Drive continuous improvement through root cause identification and defect elimination
• Domain: ITES/BPO KPO
• Designation: Process Executive – Voice
• Experience: 8M to 24 M with Troubleshooting skill along with knowledge of HTML CSS JQuery (hands on expererience preferred)
• Shifts: Rotational/ Flexibility to work across shifts
• Shift: 09:00 – 19:00 Local time

Apply Details:

Apply Link for Cognizant Work From Home Job: Apply Here

About Cognizant:

Cognizant Technology Solutions is a leading global IT services and consulting firm headquartered in Teaneck, New Jersey, USA. Originally founded in 1994 in Chennai, India, as an in-house technology unit of Dun & Bradstreet, it became an independent entity in 1996 and went public in 1998. The company is listed on NASDAQ under the ticker symbol CTSH and is a component of the NASDAQ-100 and S&P 500 indices .