Concentrix Walkin Interviews. The Candidates who are interested to get job in Concentrix can attend the interview. Selected candidates will be assigned as Associate Position in Delhi Location. Check complete job description & Eligibility below before attending Concentrix Walkin Interviews. Also, attend the walkin as per the scheduled date and time.
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Job Details – Concentrix Walkin Interviews
|Company Name||Concentrix Daksh Services India Private Limited|
|Experience||0 – 5 Years|
|Employment Type||Permanent Job, Full Time|
Rs: 3,00,000 – 3,75,000 P.A.
Job Description :
Monitor real-time queue, schedule adherence & attendance.
Root cause analysis of SLA deviations, action plan development and resolution.
Optimize breaks the day of or day before the actual schedule.
Inbound Real Time Management, Queue Management & Workflow Priority – Policing on delivery and a control mechanism to negate the impact of any deviation through real time decision making is done to keep a tab on deviations from forecast in volumes offered and staff adherence.
Schedule ADHOC intra-day training requests and update schedules.
Resolve escalated issues and requests from site management.
Key daily exception requests and update schedules.
Produce and analyze daily efficiency reports (representative availability, access level etc.)
Attend centralized and/or site management meeting as required.
Overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams and Concentrix leadership.
Regular Real Time communication with Clients to ensure both are on the same page.
Ensure communication in the event of IT downtime. Will be the point of contact during downtime and all the required stake holders need to be informed on priority & the escalation matrix followed till the resolution of the Downtime.
Should be Proficient in spoken and written English, the role requires communication with internal and external clients.
Drive for self-learning and knowledge enhancement
Willing to work 24*7.
Candidate with Inbound and Back office skill will be preferred.
Comfortable in fast-paced environment.
Ability to make decision in time sensitive ambiguous situations.
Ability to simplify complex operations into repeatable processes.
Walkin Date : 13th – 17th Jan 2020
Walkin Time : 12:00 PM onwards
Walkin Address :
Concentrix Daksh Services India Pvt. Ltd.
Ground Floor, Building – 6,
DLF Cyber City,
Gurgaon – 122003
Near Phase 3 Rapid Metro Station
Company Profile : A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism
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