Company Name: Croma
Job Role: Customer Service Specialist
Experience: 0 – 2 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Chennai
Salary: Best in Industry
Job Description:
- Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius
- Ensure 100% GUEST sales is followed in every customer interaction
- Follow “Lean time equals Learn Time” principle at all times
- Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution
- Maintains rapport with Customers.
- Facilitate resolution on customer complaint, working jointly with service desk team
- Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)
Process:
- Maintaining the proper display of goods in the section as per merchandising mantra.
- Ensure Ticketing is done as per standards and is always updated.
- Stock counts to be done as per the defined processes
- Maintains Customer data for follow-up in the Follow up Register
Continuous Learning :
- Keeping oneself updated with all the product knowledge, promotions, processes and policies
- Attend mandatory staff meetings and training sessions.
- Knowledge of procedures in emergency situations.
Walk-in Details:
Walk-in Date: 31st Dec to 5th Jan 2025
Time: 11.00 AM – 5.00 PM
Venue Details:
Ground Floor,
Tarapore Towers,
No 826, Anna Salai,
Chennai, Tamil Nadu 600002.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
