Company Name: Croma
Job Role: Customer Service Specialist
Experience: 0 – 2 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Chennai
Salary: Best in Industry
Job Description:
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- Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius
- Ensure 100% GUEST sales is followed in every customer interaction
- Follow “Lean time equals Learn Time” principle at all times
- Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution
- Maintains rapport with Customers.
- Facilitate resolution on customer complaint, working jointly with service desk team
- Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)
Process:
- Maintaining the proper display of goods in the section as per merchandising mantra.
- Ensure Ticketing is done as per standards and is always updated.
- Stock counts to be done as per the defined processes
- Maintains Customer data for follow-up in the Follow up Register
Continuous Learning :
- Keeping oneself updated with all the product knowledge, promotions, processes and policies
- Attend mandatory staff meetings and training sessions.
- Knowledge of procedures in emergency situations.
Walk-in Details:
Walk-in Date: 31st Dec to 5th Jan 2025
Time: 11.00 AM – 5.00 PM
Venue Details:
Ground Floor,
Tarapore Towers,
No 826, Anna Salai,
Chennai, Tamil Nadu 600002.
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