Firstsource is conducting a walk-in drive for Freshers/Exp as Customer Support Associate Positions in Bangalore Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Firstsource

Job Role: Customer Support Associate

Experience: 0 – 1 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Rs.3,00,000/- to Rs.3,75,000/-

Job Description:

Roles & Responsibilities

• Revert on chats written by the customer on a variety of issues
• The Agent will have to present and sell company services to current and potential customers update and process information accurately into the system(s)
• Resolve customer problems in a timely manner
• Take ownership & deliver on customer commitments
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
• Clear Communication – during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
• Professional Focus – demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
• Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments
• Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team

ROLE HOLDER PROFILE:

• Preferred educational qualifications: Minimum SSC (10th) passed, B-Tech / B.E, BSC, BCA
• Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry
• Skills and Competencies

i. Functional / Technical:

• Computer literate eg. Outlook, Word, Internet Explorer
• Typing skills: Process specific cut offs
• Good written English communication

ii. Behavioral:

• Professional & Courteous in mannerisms
• Ability to liaise with customers at all levels
• Ability to handle and resolve complex customer calls

Note: Bring you Resume, Pan card Or Aadhar card (original and Xerox)

Contact Person:
HR Recruiter – Aiswarya M / 8072289336
Interested candidates share your resume to aiswarya.mmm@firstsource.com

Walk-in Details:

Walk-in Date: 15th to 19th Sept 2025

Time: 11.00 AM – 1.00 PM

Interview Address:

Firstsource,
2nd floor Brigade Residency in Brigade Tech Gardens,
Unit 202, Block A,
Gate No. 4 Brookfield,
Bengaluru, Karnataka,560037.

Contact – Aiswarya ( 8072289336 )

About Firstsource:

Firstsource Solutions Limited is a prominent Indian business process management (BPM) company headquartered in Mumbai, Maharashtra. Established in 2001 as ICICI InfoTech Upstream Ltd, it was later rebranded as Firstsource Solutions in 2006. The company became publicly listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE) in 2007