Company Name: Firstsource
Job Role: Email Process Associate
Experience: 0 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Rs.50,000/- to Rs.2,25,000/-
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Job Description:
- Monitor and manage high volumes of inbound and outbound emails related to telecom services such as billing, service activation, complaints, technical support, and promotions.
- Respond promptly to customer inquiries, ensuring accurate and clear communication.
- Categorize and prioritize emails based on urgency and nature of requests.
- Coordinate with technical, sales, and support teams to resolve customer issues efficiently.
- Maintain detailed records of email communications and customer interactions in CRM or email tracking systems.
- Escalate unresolved issues to appropriate departments or higher management.
- Assist in drafting email templates and standard operating procedures (SOPs) for common queries.
- Ensure compliance with telecom regulations and company policies in all email communications.
- Generate reports on email process metrics such as response time, resolution time, and customer feedback.
- Continuously improve email communication workflows and processes.
- Understanding of telecom products, services, and terminology is an advantage.
- Excellent communication and interpersonal skills
- Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
- Please bring the original physical copy of any of your identification documents for verification.
- B.TECH , B.Sc, Any Post Graduation freshers are not eligible.
- Anyone who attended interview before 30 days are not eligible to attend walkin.
Walk-in Details:
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Walk-in Date: 24th to 27th June 2025
Time: 11.30 PM – 3.30 PM
Interview Address:
3rd Floor,
Dragonfly Building,
Brigade Tech Gardens,
ITPL Main Road, Brookfield,
Bangalore.
Contact – Muhila ( 7904981659 )
About Firstsource:
Firstsource Solutions Limited is a prominent Indian business process management (BPM) company headquartered in Mumbai, Maharashtra. Established in 2001 as ICICI InfoTech Upstream Ltd, it was later rebranded as Firstsource Solutions in 2006. The company became publicly listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE) in 2007
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
