Company Name: Firstsource

Job Role: Email Process Associate

Experience: 0 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Rs.50,000/- to Rs.2,25,000/-

Job Description:

• Monitor and manage high volumes of inbound and outbound emails related to telecom services such as billing, service activation, complaints, technical support, and promotions.
• Respond promptly to customer inquiries, ensuring accurate and clear communication.
• Categorize and prioritize emails based on urgency and nature of requests.
• Coordinate with technical, sales, and support teams to resolve customer issues efficiently.
• Maintain detailed records of email communications and customer interactions in CRM or email tracking systems.
• Escalate unresolved issues to appropriate departments or higher management.
• Assist in drafting email templates and standard operating procedures (SOPs) for common queries.
• Ensure compliance with telecom regulations and company policies in all email communications.
• Generate reports on email process metrics such as response time, resolution time, and customer feedback.
• Continuously improve email communication workflows and processes.
• Understanding of telecom products, services, and terminology is an advantage.
• Excellent communication and interpersonal skills
• Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
• Please bring the original physical copy of any of your identification documents for verification.
• B.TECH , B.Sc, Any Post Graduation freshers are not eligible.
• Anyone who attended interview before 30 days are not eligible to attend walkin.

Walk-in Details:

Walk-in Date: 24th to 27th June 2025

Time: 11.30 PM – 3.30 PM

Interview Address:

3rd Floor,
Dragonfly Building,
Brigade Tech Gardens,
ITPL Main Road, Brookfield,
Bangalore.

Contact – Muhila ( 7904981659 )

About Firstsource:

Firstsource Solutions Limited is a prominent Indian business process management (BPM) company headquartered in Mumbai, Maharashtra. Established in 2001 as ICICI InfoTech Upstream Ltd, it was later rebranded as Firstsource Solutions in 2006. The company became publicly listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE) in 2007