Company Name: Genpact
Job Role: Process Associate
Experience: Freshers
Qualification: Bachelor’s Degree / Graduation / Equivalent
Job Type: Full Time
Job Location: Hyderabad
Job Description:
Responsibilities
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- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
| Genpact Recruitment For Freshers Apply Link: | Apply Here |
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