Company Name: Genpact
Job Role: Customer Service Associate
Experience: 0 Years (Freshers)
Qualification: Any Graduate
Job Type: Full Time
Job Location: Hyderabad
Salary: Best in Industry
Job Description:
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- Handle Inbound/ Outbound Voice calls
- Respond to the customer queries & issues in timely manner
- Provide solution to the customer basis the available help articles and within the policies
- Replicate customers issue and report necessary bugs/suggestions/ideas
- Provide excellent services to the customers
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Maintain a deep understanding of client process and policies
- Upskill to enhance the knowledge time to time and offer support
- Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Minimum qualifications
- Graduation in any discipline except law
- Excellent Voice Communication Skills
- Only Freshers are eligible
Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
- 3 copies of updated resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
Walk-in Details:
Walk-in Date: 10th March 2025
Time: 11.30 PM – 1.00 PM
Interview Address:
Genpact,
14-45 IDA Uppal, NGRI,
Habsiguda, Hyderabad, Telangana 500039.
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