Company Name: Genpact
Job Role: Process Developer
Experience: 2 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Hyderabad
Salary: Best in Industry
Job Description:
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We are seeking a meticulous and detail-oriented Quality Control Analyst. In this role, you will be responsible for ensuring the highest standards of quality and accuracy in our service delivery and operational processes. You will play a critical role in identifying areas for improvement, implementing quality control measures, and contributing to a culture of continuous improvement.
Responsibilities:
- Quality Monitoring and Evaluation:
- Conduct regular quality audits and assessments of various operational processes, outputs, and deliverables based on defined guidelines and standards.
- Evaluate the accuracy, completeness, consistency, and compliance of work performed by teams.
- Utilize various quality control tools and methodologies (e.g., checklists, scorecards, statistical analysis) to assess performance.
- Monitor key quality metrics and identify trends and potential risks.
2. Quality Monitoring and Evaluation:
- Conduct regular quality audits and assessments of various operational processes, outputs, and deliverables based on defined guidelines and standards.
- Evaluate the accuracy, completeness, consistency, and compliance of work performed by teams.
- Utilize various quality control tools and methodologies (e.g., checklists, scorecards, statistical analysis) to assess performance.
- Monitor key quality metrics and identify trends and potential risks.
3. Data Analysis and Reporting:
- Collect, analyse, and interpret quality data to identify root causes of errors and deviations.
- Prepare comprehensive quality reports, highlighting findings, trends, and recommendations for improvement.
- Present quality data and insights to relevant stakeholders, including team leaders and management.
4. Process Improvement and Standardization:
- Participate in process improvement initiatives to enhance efficiency, accuracy, and overall quality.
- Contribute to the development and maintenance of quality control guidelines, procedures, and documentation.
- Identify opportunities for standardization and best practice implementation across teams.
5. Feedback and Coaching:
- Provide constructive feedback to team members and supervisors based on quality audit findings.
- Participate in coaching and training sessions to improve individual and team performance related to quality.
- Collaborate with training teams to develop and refine training materials based on quality insights.
6. Compliance and Governance:
- Ensure adherence to internal quality standards, client-specific requirements, and relevant regulatory guidelines.
- Participate in internal and external quality audits as required.
- Support the implementation and maintenance of quality management systems (e.g., ISO certifications).
7. Collaboration and Communication:
- Work closely with cross-functional teams to address quality issues and implement solutions.
- Communicate effectively with stakeholders regarding quality performance, challenges, and improvement initiatives.
- Participate in team meetings and contribute to a collaborative and quality-focused environment.
Qualifications:
- Any graduate except law
- Experience in a quality control or quality assurance role
- Strong understanding of quality control principles, methodologies, and tools.
- Excellent analytical and problem-solving skills with the ability to interpret data and identify trends.
- High level of attention to detail and accuracy.
- Strong written and verbal communication skills, including the ability to prepare clear and concise reports and present findings effectively.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint).
- Ability to work independently and as part of a team.
- Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
Preferred Skills:
- Experience with specific quality management systems (e.g., Six Sigma, Lean).
- Familiarity with data visualization tools.
- Experience in conducting training or providing coaching on quality standards.
Walk-in Details:
Walk-in Date: 25th & 26th April 2025
Time: 11.30 AM to 1.00 PM
Venue Details:
Genpact,
F9P5+3FV, Hafeezpet Rd,
Vinayaka Nagar, Hafeezpet,
Hyderabad, Telangana 500049.
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