GlobalData Walkin Interviews For Freshers & Experience Candidates. The Candidates who are interested to get job in GlobalData can attend the interview. Selected candidates will be assigned as Technical Support Specialist Position in Hyderabad Location. Check complete job description & Eligibility below before attending GlobalData Walkin Interviews. Also, attend the walkin as per the scheduled date and time.
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GlobalData Walkin Interviews for Freshers in Hyderabad as Technical Support Specialist @Any Graduates
|Company Name||GlobalData Research Center Pvt Ltd|
|Experience||4 – 6 Years|
|Job Role||Technical Support Specialist|
|Employment Type||Permanent Job, Full Time|
|Functional Area||IT Software – Application Programming, Maintenance|
|Industry||IT-Software, Software Services|
Job Description :
To Apply for Job Must Have Eligibility :-
Experience Level : L2 / L3 technical support experience having candidates can apply, candidates with just L1 support experience need not apply
Communication : Excellent, Must have experience handling direct customers/clients from US/UK/APAC etc International locations, International Technical Remote Voice support process experience is MUST, chat or backend support experience candidates need not apply
Rotational Shifts : Candidate must be flexible to work in Night shifts
Please share your details in mail to understand fitment to the role :-
As per job description what are your core expertise matching to role/ Highlight 5 technical responsibilities you handled :-
Your Full Name :
Company Name :
Total Years of Experience :
For Remote Support – International Locations Handled Any? List Names
Flexible with rotational & night shifts? Yes/No
Current CTC :
Expected CTC :
Notice Period :
This is NOT for Direct Walkin interviews so if interested to apply forward resume and if profile shortlisted by Manager will call to arrange for online interview.
Job Description :-
Communication skill is the first and foremost criteria, must be good or excellent.
Windows, hardware/software/Desktop L2 support.
With 2/3 years of experience in remote support.
Hardware, software troubleshooting, LAN/WAN/Windows OS/Outlook/email/VPN & Network troubleshooting.
Knowledge of Office 365 would be added advantage.
Currently should be working on overseas process
Candidate even working on oversea remote tech support for one year can be considered for position.
Minimum 5 – 6 years’ experience with strong communication skill.
Candidate must have exp. In overseas client facing support for at least two years, US/UK/APAC support preferred.
Telephonic L1/L2 support, LAN & WAN troubleshooting, software & driver installation, Network printer installation, backup & recovery, VPN configuration & troubleshooting.
Resolving start up and login problems, Desktop performance and optimization, resolving browser and internet connection, Wi-Fi issues, troubleshooting DNS & DHCP issues, Shared & NTFS Permissions management.
Configuration and troubleshooting outlook, managing and troubleshooting email and security related issues, phishing, spam, whaling, malware, etc.
Manage and troubleshoot windows server and client operating systems and related software applications.
Software & Hardware installation, maintenance, up gradation and troubleshooting of Windows 10/7, windows server 2012/19, MS SQL Server 2012/17, Visual Studio 2017/19.
Manage, monitor and troubleshoot Microsoft Windows 2012/2019 servers in domain environment.
Knowledge and understanding of ADS, GPO, DNS, DHCP, SSCM, Networking concept and system security issues is must.
Understanding of TCP/IP protocol, IP addressing, networking & VLAN concept and cabling, troubleshooting IP/cloud telephony.
Excellent troubleshooting skill with ability to support and troubleshoot elevated queries independently.
Knowledge of SCCM, Intune, Office 365 stack and security is desirable
Hands on experience in AV and related end point product, Knowledge of EDR, Cylance, Cybereason, exposure to DLP and data security desirable.
Good communication skills with ability to communicate effectively technical and non – technical issues with colleagues at all levels within and outside organization.
Experience in writing knowledge base (KB) article for basic troubleshooting
Familiarity & working knowledge of excel and business analytics capability.
Desired Candidate Profile
Candidates working with overseas telephonic and remote L2/L2 support with ability to work with minimum supervision.
Excellent troubleshooting skill and ability to manage technical queries independently.
Diagnose and troubleshoot software, hardware and networking issues remotely, proficient in remote management and help desk support, email and security related issues.
Responsible for routine LAN & WAN administration, maintenance, troubleshooting identifying risks and issues.
Knowledge of EDR, AV and security issues, patch management.
Monitor network services, check logs and audit management.
Responsible for monitoring performance and conformance to standards, work ethics, company policies and professional conduct.
Apply Mode : Walkin
Walkin Date : 25th August to 4th September 2020.
Walkin Time : 9:00 AM onwards
GlobalData Research Center Pvt Ltd.
3rd Floor, Jyoti Pinnacle Building,
Opp to Prestige IVY League Appt,
Kondapur Road, Hyderabad, Telangana-500081.
About Company :
GD Research Center Pvt. Limited (GDRC) is a subsidiary of GlobalData Ltd, UK. GlobalData is the premier source of actionable insight into the energy and healthcare industries. With the combined expertise of more than 1,000 researchers, market analysts and consultants across 10+ countries, the company provides high-quality, accurate and transparent industry insight that helps clients achieve growth and increase business value. GlobalData’s success as a leading research and consulting firm is also highlighted by the fact that it is frequently referenced in some of the world’s leading publications, such as the Wall Street Journal, The Washington Post, Forbes, the Financial Times, Bloomberg and Reuters. In addition to this, it has also been named one of the UK’s most inspiring companies, after being listed in the London Stock Exchange Group’s recent report, “1000 Companies to Inspire Britain”. GDRC itself has an experienced team of more than 800 researchers, analysts and software professionals based in Hyderabad, India, with diverse industry and educational backgrounds. GDRC hires its employees from educational institutes of global repute, enabling the company to provide high-quality research and analysis. GDRC’s team uses robust methodologies, including in-depth primary and secondary research techniques, proprietary databases and input from panels of industry experts, to deliver its leading research and analysis. In addition to this, GDRC has a highly experienced senior management team, consisting of leading figures in the business information industry. Why not find out more about GlobalData and GDRC via the links below: www.globaldata.com www.gdresearchcenter.com
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