HCL Technologies Interviews for Freshers for Customer Service Executive

HCL Technologies Walkin Interviews. The Candidates who are interested to get job in HCL Technologies can attend the interview. Selected candidates will be assigned as Customer Service Executive Position in Noida Location. Check complete job description & Eligibility below before attending HCL Technologies Walkin Interviews. Also, attend the walkin as per the scheduled date and time.

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HCL Technologies Walkin Interviews for Freshers/Exp as Customer Service Executive Positions @Noida,Walkin

Company Profile : The 21st Century Enterprise is constantly evolving, and expects services that are truly customer-oriented, experience-centric, and delivered in a truly agile manner, tailor-made to ensure the right business outcomes. Traditional business models severely restrict an enterprises ability to adapt quickly. In order for organizations to better manage these uncertainties, and deliver sustainable performance to succeed and thrive, strategic changes are imperative.
HCL Business Services understands these business priorities and is helping organizations transition from operational excellence and SLAs to real-time decision making. HCL helps organizations in not only managing risks and business outcomes effectively, but also delivers a consistent and best-in-class end customer experience. HCL has been a trusted partner to industrys leading organizations, driving underlying process transformation.

Job Description:

Greetings from HCL!!

We are pleased to inform you about the opening in Noida with the No.1 employer in India, HCL Technologies for the profile of Customer service Rep/Sr. Customer Service Rep in a International US Live Chat process.

Roles & Responsibilities:

• Registration & Scheduling for client examinations.
• Handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base
• Follow escalation procedures for issues uncontrollable at CSR level.
• Updating different trackers like End User complaint tracker etc.
• Implementing feedback given during monitoring sessions by PICs / Team Leads
• Appropriate documentation on client CRM
• Ensuring data security – proprietary data of customers
• Meeting SLAs & maintaining Quality Standards.

Shift Window:-10 hrs (US Shifts)

5 days Working.

Qualification Required:

Any Undergraduate/Graduate can apply.
Candidate’s with Minimum 6 Months of experience in International live chat are eligible.
Freshers with Good Grammer and good typing skills are also eligible.

Skills Required:

• Good Typing Skills ( Gross Speed 30 wpm with 90% accuracy).
• Good command in verbal and written English.
• Excellent written communication skills.
• Good comprehension and correct grammar skills
• Excellent computer/ internet navigation skills.

Benefits & Compensation:

• Compensation Best in the industry.
• Home pick and drop office cabs available.
• Opportunity for fast track career growth.
• International standard facility.
• Recreational activities and cultural programs.
• ATM and Concierge available within premises.

Apply Mode : Walkin

Walkin Date : 23rd to 25th March 2020

Walkin Time : 11:00 AM to 6.00 PM

Walkin Address :

HCL Technologies Limited,
N5 Building,
A-22, Sector – 60, Noida, UP – 201301.

Contact Person : HR Chinju – 9028243027.