Company Name: HCLTech
Job Role: Customer Service Executive
Experience: 0 Years
Qualification: B.Com, B.Sc, BBA/BMS, BA, MBA/PGDM, M.Com
Job Type: Full Time
Job Location: Chennai
Salary: Best In Industry
Job Description:
We are looking for a motivated and detail-oriented freshers. The ideal candidate will be comfortable working night shifts and in a 24/7 work environment. Candidate will be responsible for solving customer queries through calls and emails, ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle customer queries and issues via phone and email in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve customer issues.
- Monitor and report on key performance indicators (KPIs) related to customer service.
- Continuously improve processes to enhance customer experience.
Requirements:
- Comfortable working night shifts and in a 24/7 work environment.
- Excellent attention to detail and problem-solving skills.
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a team.
Preferred Qualifications:
Graduation Mandatory Excluding (B.Tech/M.tech/BCA/MCA/Law)
Interested candidates can come for the walk in drive & also can share their resumes on vikas.kapoor2@hcltech.com
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 8th to 12th April 2025
Time: 11.00 AM – 3.00 PM
Venue Details:
HCL Technologies LTD,
Sholinganallur Chennai – Info hind No 602/3,
Elcot Economic Zone, Sholinganallur Village,
Medavakkam High Road, Sholinganallur,
Chennai – 600119.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
