Sunday, June 1, 2025

HCLTech Walk-in Drive for Freshers as Service Desk Positions – HCLTech Job Interviews

Company Name: HCLTech

Job Role: Global Service Desk

Experience: 0 – 1 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Chennai

Salary: Best in Industry

Job Description:

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  • Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users
  • Route problems to internal 2nd and 3rd level IT support staff
  • Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution
  • Administer and provide User account provisioning
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
  • Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in ongoing training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations
  • Performing User, Privileged and Supplier Access Reviews (Governance)
  • Enable users to work more efficiently and effectively with IT solutions
  • Be willing to participate in on-the-job training designed to enhance skills and support capabilities

Skill Set Required

  • Good Communication Skills
  • Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required
  • Should have knowledge of Windows Operating systems
  • Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • Disciplined, systematic problem-solving skills required Knowledge of Active Directory, Exchange 2003/2007
  • Readiness to demonstrate a proactive attitude

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 8th March 2025

Time: 9.30 AM – 3.00 PM

Venue Details:

HCL Tech
SEZ caf -2nd Floor
No: 38, 602/3, Medavakkam High Road,
Elcot Sez, Sholinganallur,
Chennai, Tamil Nadu 600119.

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