Sunday, June 1, 2025

HDFC Bank Direct Walk-in Interviews – HDFC Bank Career Interviews for Graduates – Jobs in Banking Industry

Company Name: HDFC Bank

Job Role: Sales Officer

Experience: 0 – 3 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Ahmedabad

Salary: Not Disclosed

Job Description:

WORK FROM HOME JOBS
Accenture Hiring Best in Industry Apply Here
Mobile App Developer Best in Industry Apply Here
Assistant Sales Manager Rs.4,80,000/- to Rs.5,50,000/- Apply Here
Salesforce Trainer Rs.2,40,000/- to Rs.3,00,000/- Apply Here
Fullstack Developer Not Disclosed Apply Here
DevOps Engineer Best in Industry Apply Here
Sales Executive Best in Industry Apply Here
.Net Developer Rs.2,40,000/- to 5,00,000/- Lakhs Apply Here

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.

  • To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
  • To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
  • To ensure complete and accurate resolution within the defined TATs.
  • To ensure process compliance as per the set Audit and SQ guidelines.

Key Responsibility Areas :

Activities Customer Interaction & Query/Complaints Management Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)

  • Enquiries & transactions related to the products availed by the customer.
  • Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.
  • Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.
  • Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)
    Responding to customers with the resolution within the defined TATs.
  • Process the requests as per defined process, while ensuring adherence to the customer authentication process.
  • Answering customer calls within the specified call answer time.
  • Adherence to the defined service delivery standards.
  • Accurate data capture of the request details (eg – Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.
  • Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.
  • Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the card / account details provided by the customer
  • Prompt hotlisting of the card as per process.
  • Logging the reissuance request basis per customer instruction, as per defined process.

Attempting to delight the customer by striking a relationship and fulfilling needs.
Call back to customers in case of any unresolved queries etc.
Appropriately escalating cases to the Supervisor.

Call Quality:

  • Deliver service quality in order to achieve Quality benchmarks defined from time to time.
  • First Call Resolution – 90%( for non-Complaints related calls)
  • Achieve defined Call Quality scores.
  • Achieve defined KAT Scores
  • Achieve defined E-process Scores

Audit & Process Compliance:

  • Ensure adherence to process and Audit requirements.
  • Ensure accurate and timely submission of financial transactions & requests.
  • Ensure Error-free logging/recording of customer requests
  • Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems.

Schedule Adherence & Service Productivity standards:

  • Consistently meet the service productivity standards – Staff needs to meet the service productivity standards as defined from time to time
  • Ensure adherence to schedule and login times as applicable – Staff needs to maintain service adherence

Other Operational Activities

  • Maintenance of records / record keeping.
  • Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality.
  • Shift Adherence
  • Nil Unscheduled offs
  • Appropriate attendance record Updation
  • Nil Exception of ID maintenance
  • Adherence to Audit and compliance process as defined.

Key Skills

  • Good Team spirit
  • Inter personal skill
  • Good communication skill
  • Proactive & focused approach
  • Banking Product & Process Knowledge

Qualification & Skills Required:

  • Graduate
  • Banking Product & Process Knowledge
  • Communication.
  • Experience Required: Minimum experience in years – 0-1 yr, Exposure to banking preferable

Walk-in Details:

Walk-in Date: 8th January 2025

Time: 9.30 AM – 5.30 PM

Interview Address:

HDFC Bank,
7th floor, Himalaya Business Center,
Near RTO Circle, 132 Ft Ring Road,
Near Subhash bridge, Ahmedabad.

Bank Direct Openings:

HDFC Bank - Openings ICICI Bank - Openings Axis Bank - Openings

Walk-in Interviews:

Tech Mahindra 2nd to 5th June 2025 Details Here
TCS 4th June 2025 Details Here
Cognizant(Work From Home) 3rd June 2025 Details Here
HCLTech 7th June 2025 Details Here
TCS 7th June 2025 Details Here
Cognizant 4th June 2025 Details Here
HDB Financial Services 2nd to 4th June 2025 Details Here
CGI 7th June 2025 Details Here
Karur Vysya Bank 4th & 5th June 2025 Details Here
TCS 7th June 2025 Details Here
ADP 3rd to 12th June 2025 Details Here
Genpact 2nd June 2025 Details Here
Capgemini 7th June 2025 Details Here
Flipkart 2nd June 2025 Details Here
Infosys 3rd June 2025 Details Here
Sutherland 2nd to 8th June 2025 Details Here
Hexaware 2nd to 7th June 2025 Details Here
Wipro 2nd to 5th June 2025 Details Here
TATA AIG 3rd to 4th June 2025 Details Here
Mphasis 2nd to 5th June 2025 Details Here
IndusInd Bank 2nd to 8th June 2025 Details Here
Infosys 3rd June 2025 Details Here
Axis Bank 2nd June 2025 Details Here
ICICI Lombard 2nd to 5th June 2025 Details Here
ITC Infotech 2nd to 4th June 2025 Details Here
Firstsource 2nd to 5th June 2025 Details Here
Tech Mahindra 2nd to 4th June 2025 Details Here
Wipro May 2025 Details Here
Ienergizer 2nd to 5th June 2025 Details Here
Sutherland 2nd to 5th June 2025 Details Here
Ericsson May 2025 Details Here
Firstsource 2nd to 4th June 2025 Details Here
Oracle May 2025 Details Here
Cognizant May 2025 Details Here
RELATED ARTICLES

LEAVE A REPLY

Please enter your comment!
Please enter your name here

- Advertisment -

Most Popular

Recent Comments