Company Name: HDFC Bank
Job Role: Customer Engagement
Experience: 1 – 6 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Rs.2,75,000/- to Rs.6,00,000/-
Job Description:
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- Respond to customer first contact resolution mails received at designated liability ID as per agreed business TAT
- Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution
- To ensure adherence to all laid down process while responding to customer mails
- Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction.
- To identify & review request received from customer for charges waiver and raise request in Branch Waiver system as per EMT grid.
Customer Focused /accurate resolution on assigned emails
- To identify NFTR cases and follow up with the concern business unit for adequate resolution
- Respond to all queries raised by the customer with customer satisfaction as the prime focus
- To refer cases to the floor manager / Unit manager wherever customer request is getting declined. To check for opportunities to fulfill customer requirement.
- To ensure adherence to audit compliance as well as quality norms defined by business.
Maintain 100% system adherence and accuracy
- To capture all customer interactions in the system with complete information to ensure details are available for any future reference.
- Waivers to be provided correctly, considering the customer profile, payment history etc.
- All commitments made to customers to be honoured and should avoid manual errors which will impact service delivery to customer.
Timely resolution all customer E-mails
- Respond to customer queries on the same day when mail is allocated. To ensure none of the assigned mails are left without the required action.
- To aim at first time resolution and to send holding responses only when details / resolution are awaited.
- In case an interim response is being sent to the customer, daily review of these cases is to be done and provide resolution to customers within the agreed timelines
- To ensure adherence on TAT as per benchmark, for all queries received through email
Walk-in Details:
Walk-in Date: 6th January 2025
Time: 9.30 AM – 1.00 PM
Interview Address:
HDFC Bank LTD,
Akruti Business Port,
3rd Floor, EMT Department,
MIDC Road no. 13, Andheri East,
Mumbai – 400093.
Landmark – Opp. Hotel Regale by Tunga, Next to China Lawn Restaurant.
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