Company Name: HDFC Bank
Job Role: Customer Engagement
Experience: 1 – 6 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Rs.2,75,000/- to Rs.6,00,000/-
Job Description:
- Respond to customer first contact resolution mails received at designated liability ID as per agreed business TAT
- Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution
- To ensure adherence to all laid down process while responding to customer mails
- Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction.
- To identify & review request received from customer for charges waiver and raise request in Branch Waiver system as per EMT grid.
Customer Focused /accurate resolution on assigned emails
- To identify NFTR cases and follow up with the concern business unit for adequate resolution
- Respond to all queries raised by the customer with customer satisfaction as the prime focus
- To refer cases to the floor manager / Unit manager wherever customer request is getting declined. To check for opportunities to fulfill customer requirement.
- To ensure adherence to audit compliance as well as quality norms defined by business.
Maintain 100% system adherence and accuracy
- To capture all customer interactions in the system with complete information to ensure details are available for any future reference.
- Waivers to be provided correctly, considering the customer profile, payment history etc.
- All commitments made to customers to be honoured and should avoid manual errors which will impact service delivery to customer.
Timely resolution all customer E-mails
- Respond to customer queries on the same day when mail is allocated. To ensure none of the assigned mails are left without the required action.
- To aim at first time resolution and to send holding responses only when details / resolution are awaited.
- In case an interim response is being sent to the customer, daily review of these cases is to be done and provide resolution to customers within the agreed timelines
- To ensure adherence on TAT as per benchmark, for all queries received through email
Walk-in Details:
Walk-in Date: 6th January 2025
Time: 9.30 AM – 1.00 PM
Interview Address:
HDFC Bank LTD,
Akruti Business Port,
3rd Floor, EMT Department,
MIDC Road no. 13, Andheri East,
Mumbai – 400093.
Landmark – Opp. Hotel Regale by Tunga, Next to China Lawn Restaurant.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
