Friday, June 6, 2025

HDFC Bank Walk-in Drive – Career Bank Interviews for Freshers in HDFC Bank – Jobs in HDFC Bank

Company Name: HDFC Bank

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Job Role: Customer Engagement

Experience: 1 – 6 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Mumbai

Salary: Rs.2,75,000/- to Rs.6,00,000/-

Job Description:

  • Respond to customer first contact resolution mails received at designated liability ID as per agreed business TAT
  • Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution
  • To ensure adherence to all laid down process while responding to customer mails
  • Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction.
  • To identify & review request received from customer for charges waiver and raise request in Branch Waiver system as per EMT grid.

Customer Focused /accurate resolution on assigned emails

  • To identify NFTR cases and follow up with the concern business unit for adequate resolution
  • Respond to all queries raised by the customer with customer satisfaction as the prime focus
  • To refer cases to the floor manager / Unit manager wherever customer request is getting declined. To check for opportunities to fulfill customer requirement.
  • To ensure adherence to audit compliance as well as quality norms defined by business.

Maintain 100% system adherence and accuracy

  • To capture all customer interactions in the system with complete information to ensure details are available for any future reference.
  • Waivers to be provided correctly, considering the customer profile, payment history etc.
  • All commitments made to customers to be honoured and should avoid manual errors which will impact service delivery to customer.

Timely resolution all customer E-mails

  • Respond to customer queries on the same day when mail is allocated. To ensure none of the assigned mails are left without the required action.
  • To aim at first time resolution and to send holding responses only when details / resolution are awaited.
  • In case an interim response is being sent to the customer, daily review of these cases is to be done and provide resolution to customers within the agreed timelines
  • To ensure adherence on TAT as per benchmark, for all queries received through email

Walk-in Details:

Walk-in Date: 6th January 2025

Time: 9.30 AM – 1.00 PM

Interview Address:

HDFC Bank LTD,
Akruti Business Port,
3rd Floor, EMT Department,
MIDC Road no. 13, Andheri East,
Mumbai – 400093.
Landmark – Opp. Hotel Regale by Tunga, Next to China Lawn Restaurant.

Bank Direct Openings:

HDFC Bank - Openings ICICI Bank - Openings Axis Bank - Openings

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WORK FROM HOME JOBS
Accenture Hiring Best in Industry Apply Here
Mobile App Developer Best in Industry Apply Here
Assistant Sales Manager Rs.4,80,000/- to Rs.5,50,000/- Apply Here
Salesforce Trainer Rs.2,40,000/- to Rs.3,00,000/- Apply Here
Fullstack Developer Not Disclosed Apply Here
DevOps Engineer Best in Industry Apply Here
Sales Executive Best in Industry Apply Here
.Net Developer Rs.2,40,000/- to 5,00,000/- Lakhs Apply Here
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