Company Name: HDFC Bank
Job Role: Relationship Manager
Experience: 3 – 8 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Pune
Salary: Best in Industry
Job Description:
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Customer Engagement
- Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
Accurate logging and resolution of complaints. - Attrition control of customers.
- Regular interactions with the customers and pro-actively assessing customer needs.
- Deepening relationship by cross selling ‘sticky products’ like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
Achievement of portfolio parameters
- Meet the defined objectives of the Portfolio managed by the respective VRM.
Sales
- Right cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Acquiring & grouping of all related IDs of the Primary ID.
- Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
- Ensure Staff are trained on product knowledge and requisite certifications.
- Income to be generated at a customer level.
Interaction Quality
- Achieve Quality benchmarks defined from time to time.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
Audit and Service Quality
- Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
- Ensure accurate and timely submission of financial transactions.& requests.
- Adherence to set processes of updating customer interactions in CRM next.
MIS Reporting
- Ensure timely submission of Customer base review / reports as requested by Central Team/ Senior Management.
Walk-in Details:
Walk-in Date: 4th to 5th December 2024
Time: 11.00 AM – 4.00 PM
Venue Details:
HDFC Bank,
6th Floor, Golden East,
Survey No. 2/5, Shivarkar Estate,
Above Zudio, Wanowrie,
Pune, Maharashtra 411040.
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