Company Name: HDFC Bank
Job Role: Customer Success Associate
Experience: 0 – 3 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Kolkata
Salary: Best in Industry
Job Description:
Customer Interaction & Query/Complaints Management – Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)
- Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time.
- Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems.
- Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities.
- Other Operational Activities: Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 19th May 2025
Time: 11.00 PM – 1.00 PM
Interview Address:
HDFC Bank,
Candor TechSpace, 2nd Floor,
C1 – (Phone Banking), Gate Number 1,
DH Block (New Town), Block-1,
Action Area I, Chakpachuria,
New town, West Bengal – 700135.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
