Company Name: HDFC Bank
Job Role: Customer Success Associate
Experience: 0 – 3 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Kolkata
Salary: Best in Industry
Job Description:
Customer Interaction & Query/Complaints Management – Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)
- Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time.
- Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems.
- Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities.
- Other Operational Activities: Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 19th May 2025
Time: 11.00 PM – 1.00 PM
Interview Address:
HDFC Bank,
Candor TechSpace, 2nd Floor,
C1 – (Phone Banking), Gate Number 1,
DH Block (New Town), Block-1,
Action Area I, Chakpachuria,
New town, West Bengal – 700135.
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