HDFC Bank is conducting a walk-in drive for Freshers/Exp as Welcome Desk Positions in Bangalore Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: HDFC Bank

Job Role: Welcome Desk

Experience: 1 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Rs.3,00,000/- to Rs.5,00,000/-

Job Description:

Responsibility Assigned

• Attend and Service the requirements of all Managed Customers visiting at the Branch
• Assist RMs in servicing the Managed Customer Base in their portfolios
• Specialized resource to pro-actively resolve customer queries, service requirements, product customization, etc to ensure primary banking behavior of Managed Customers
• Liasoning with various departments to cater the service requirements of the client
• Handling escalations of Managed Customers for their service requirements
• Maintaining portfolio health i.e. Profile Updation , Re KYC completion , PAN and contact details updation
• Ensure action on central triggers / customer service initiatives
• Handle Clearing Referrals for Managed Customers
• Assisting RMs with Form filling / completion of documentation for processing of Customer instructions including LC/ BG / Forex transaction documentation
• Resolve Customer complaints received at Branch for Managed Customers.
• Action on Band 1 and Band 2 Customer base
• Migration of transactions to Digital Banking Channels i.e. Net Banking/ E-Net, Mobile Banking, Phone Banking, Insta-Alerts, Email Statements etc as per customer profile / needs / preference
• Contribute effectively to branch sales through inbound interactions / references / Lobby customers

Sales

Contribute effectively to branch sales through inbound interactions / references / Lobby customers

Educational Qualifications

Key Skills

Graduation/Post Graduatiom

Certifications:

• NISM- VA
• CAIIB (Optional)
• Internal Certification (SAP Portal)
• IRDA
• POSP
• Banking Product Knowledge
• Planning and Organizing Skills
• Interpersonal Skills
• Sales and Influencing Skills
• Communication
• Knowledge of Competition

Experience Required

• Minimum experience in years 1 yr
• Exposure to banking preferable

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)

• Customers
• Branch Banking Team
• Operations
• HLIC
• Insurance CAM
• MF Fund houses personnel
• HSL personnel

Walk-in Details:

Walk-in Date: 17th February 2026

Time: 9.30 AM – 12.00 PM

Interview Address:

HDFC Bank,
Koramangala Main Branch,
Site No. 6B 20th Main 07th Block,
Koramangala, Bangalore 560095.
(Branch Code – 53)

About HDFC Bank:

HDFC Bank Limited is a leading Indian banking and financial services company. It was one of the first private sector banks to be approved in India and is headquartered in Mumbai. HDFC Bank offers a wide range of financial products and services for both retail and corporate customers