Company Name: HSBC
Job Role: Customer Care Executive
Experience: 1 – 6 Years
Qualification: 12th, Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Rs.3,00,000/- to Rs.6,50,000/-
Job Description:
As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to clients or customers. Your primary objective will be to ensure customer satisfaction, resolve queries, and maintain a positive image of the company. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
Required Skills & Qualification
- Excellent communication skills (verbal and written)
- Empathy and patience when dealing with customers.
- Understanding on CSAT and FCR ( Customer satisfaction survey & First call resolution)
- Strong interpersonal skills and ability to work in a team.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous experience in a customer service role is beneficial but not mandatory.
- Bachelor’s degree/ If you are an undergraduate (10+2), 6 month of work experience is preferred
- Flexible to work in 24/7 shifts.
Walk-in Details:
Walk-in Date: 25th January 2025
Time: 10.00 AM – 2.00 PM
Interview Address:
2nd floor, TEKsystems, 193,
Commerce @Mantri, Bannerghatta Rd,
Industrial Area,
Stage 2, BTM Layout,
Bengaluru, Karnataka 560076
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
