Company Name: HSBC
Job Role: Customer Care Executive
Experience: 1 – 6 Years
Qualification: 12th, Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Rs.3,00,000/- to Rs.6,50,000/-
Job Description:
As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to clients or customers. Your primary objective will be to ensure customer satisfaction, resolve queries, and maintain a positive image of the company. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
Required Skills & Qualification
- Excellent communication skills (verbal and written)
- Empathy and patience when dealing with customers.
- Understanding on CSAT and FCR ( Customer satisfaction survey & First call resolution)
- Strong interpersonal skills and ability to work in a team.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous experience in a customer service role is beneficial but not mandatory.
- Bachelor’s degree/ If you are an undergraduate (10+2), 6 month of work experience is preferred
- Flexible to work in 24/7 shifts.
Walk-in Details:
Walk-in Date: 25th January 2025
Time: 10.00 AM – 2.00 PM
Interview Address:
2nd floor, TEKsystems, 193,
Commerce @Mantri, Bannerghatta Rd,
Industrial Area,
Stage 2, BTM Layout,
Bengaluru, Karnataka 560076
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