Wednesday, June 4, 2025

ICICI Lombard Hiring Freshers/Exp as Customer Retention Manager Positions

Company Name: ICICI Lombard

Job Role: Customer Retention Manager

Experience: No Prior Experience Required

Qualification: Bachelor Degree

Job Type: Full Time

Job Location: Mumbai

Salary: Best in Industry

Job Description:

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Responsibilities of the Candidate:

  • Develop and implement strategies to retain existing customers and prevent churn.
  • Analyze customer data to identify trends and opportunities for improvement.
  • Build and maintain strong relationships with customers.
  • Identify and address customer concerns and complaints.
  • Develop and deliver customer retention programs and initiatives.
  • Track and measure the success of customer retention efforts.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Stay up-to-date on industry best practices in customer retention.

Requirements:

  • Bachelor’s degree in business administration, marketing, or a related field.
  • Freshee to 2+ years of experience in customer retention or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proven ability to build and maintain relationships.
  • Experience with CRM software.
  • Knowledge of the insurance industry.

Perks:

  • Medical Insurance
  • Transport
  • Food & Beverages

Weekend Availability:

Ability to work on weekends as needed.

ICICI Lombard Recruitment For Freshers Apply Link: Apply Here

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