Company Name: ICICI Lombard
Job Role: Customer Relationship Manager
Experience: 0 – 5 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Rs.1,50,000/- to Rs.3,50,000/-
Job Description:
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- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to understand and handle irate customers
- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
- Ability to achieve stretched targets and able to manage the organization standards
- Maintain Superior quality service by following organization standards
Requirement:- Graduation is mandatory
Salary :- Up to 3.5 LPA (based on interview performance and experience)
Regard’s,
GAYATRI RAJAM
HR Team
ICICI Lombard
Contact no. 8291246876 8104303700
gayatri.rajam@ext.icicilombard.com
Walk-in Details:
Walk-in Date: 29th May to 5th June 2025
Time: 9.30 AM – 5.30 PM
Interview Address:
ICICI Lombard Ltd,
2nd floor, Vishwaroop IT Park,
behind RAGHULEELA MALL,
opp. Vashi Station,
Sector 30, Vashi,
Navi Mumbai, Maharashtra 400705.
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