ICICI Lombard Walk-in Drive for Freshers/Exp as Customer Service Positions

Company Name: ICICI Lombard

Job Role: Customer Service

Experience: 2 – 7 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Navi Mumbai

Salary: Rs.3,00,000/- to Rs.5,00,000/-

Job Description:

• Drive sales through daily management of a team of 5-10 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving .
• Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives.
• Monitor Major KPI of Outbound voice Team & performance
• Provide consistent, balanced and timely performance feedback on CSR performance.
• Ensuring a positive work environment, continuous learning and a high quality employment experience for the team.
• Providing leadership and managing all operational standards.
• Along with fellow Team Leaders, meeting and exceeding all department goals.
• Applies timely performance management standards and processes
• Day to day sales/service request management
• Team leader from Motor/Health/Travel insurance team handling background preferred.

Education Requirements/ Skills

• Any Graduate / MBA (Full Time/ Distance )
• Total experience 3+ years
• Minimum 1- 2 years of experience as a Sales Team Leader in a domestic.
• Strong interpersonal, problem solving, negotiating, verbal & written communication skills
• Strong computer knowledge and technical skills (Dialer, Excel, Word)
• Strong People Management Skill

Walk-in Details:

Walk-in Date: 2nd to 4th April 2025

Time: 11.00 AM – 4.30 PM

Interview Address:

ICICI LOMBARD,
13th Floor, Vishwaroop IT Park,
Near Vashi railway station Vashi,
Navi Mumbai.