Company Name: ICICI Lombard
Job Role: Customer Relationship Manager
Experience: 0 – 1 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai, Thane, Navi Mumbai
Salary: Best in Industry
Job Description:
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- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to understand and handle irate customers
- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
- Ability to achieve stretched targets and able to manage the organization standards
- Maintain Superior quality service by following organization standards
Walk-in Details:
Walk-in Date: 15th to 22nd December 2024
Time: 10.30 AM – 5.30 PM
Venue Details:
12th & 13th Floor,
Vishwaroop IT Park ,
Behind Raghuleela Mall ,
Opp . Vashi Station , Sector 30,Vashi,
Navi Mumbai , Maharashtra 400705.
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